About this role
Patient Access_Venice
Job Summary
The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.
Required Qualifications
- Require a minimum three (3) years of experience in a health care and/or customer service related industry.
Preferred Qualifications
- Prefer typing skills of forty (40) words per minute.
- Prefer effective communication skills and ability to handle difficult customers or situations.
- Prefer basic working knowledge of commonly used computer applications.
- Prefer general knowledge of medical terminology and medical insurance.
- Prefer experience in patient interviewing.
- Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
- Prefer the ability to collect post and balance cash.
- Prefer the ability to perform extensive clerical work with accuracy and speed.
- Prefer the ability to be cross-trained on all processes and be able to train staff on these processes.
Mandatory Education
HS EQ: High School Diploma, GED or Certificate
Employment Screening Requirements
As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
Other facts
About Sarasota Memorial Health Care System
Sarasota Memorial Health Care System is a regional referral center offering Southwest Florida’s greatest breadth and depth of care, with more than 2,500 medical staff and more than 1.7 patient visits across its two hospital campuses, two freestanding ERs, and network of outpatient care centers.
Its flagship 897-bed Sarasota hospital has been consistently recognized as one of the nation’s best, with superior patient outcomes and a comprehensive network of services. In 2021, the public health system opened its second acute-care hospital, SMH-Venice, with 212 beds and full range of specialties to serve south Sarasota County. As the region's only public health system – and only not-for-profit – it also serves as a critical safety net for the uninsured and underinsured in Sarasota County.
What you'll do
- The Patient Registration Representative/Medical Records Specialist assists patients through the registration process and serves as a liaison among patients, families, and hospital staff. They also process health information, including the assembly and release of medical records.
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