About this role
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Santex is a US-based global company founded in 1999, with 26 years of experience in the software industry. Headquartered in California with offices in Córdoba, Argentina, its talent network spans over 18 countries thanks to its flexible, remote-first culture. Santex specializes in custom enterprise software development, operating through Hubs that include eCommerce, BIM, Mobility, Content Delivery, Integration, Web & Mobile Development, Cloud Computing, Artificial Intelligence (AI), Data Science, IT Consulting, and Services. The company is committed to making a positive impact across three dimensions: economic, social, and environmental.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><br>We are seeking<strong> Senior AI/ML Engineers</strong> to join a new, forward-thinking AI team, established in partnership with Santex in Mexico City. This team will focus on building enterprise production-ready AI solutions at scale. The ideal candidates are technical operators with a strong backend platform focus who can drive innovation in the expense platform.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><br>Location:</strong> <span style="text-decoration: underline;">Mexico City, <strong>1 o 2 times a month in-office presence</strong></span></span></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What You'll Do:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Design, develop, and deploy AI-driven services and workflows ("agents") for the American Express expense platform.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Focus on <strong>RAG (Retrieval-Augmented Generation) implementations</strong>, <strong>fine-tuning models</strong>, and building robust <strong>LLM workflows in production</strong>.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop solutions for key features such as recommendations, predictions, chatbots for dashboard analytics, and smart receipt generation.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Implement high standards for <strong>observability, testability, and metrics</strong> for all AI models and systems.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work in a collaborative, fast-paced environment to deliver enterprise-grade solutions.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Highly focused on cloud infrastructure and robust ML/system scaling.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Required Technical Skills & Experience:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Senior-level experience</strong> in developing production-ready, scalable enterprise solutions.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong proficiency in <strong>Golang </strong>(at least 5 years)<strong> </strong> in backend engineer and <strong>React</strong>. Prior non-AI-related Golang experience is acceptable.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;">Strong applied experience with <strong>LLMs</strong>, <strong>RAG</strong>, <strong>fine-tuning</strong>, embeddings, and inference workloads.</span></li>
</ul>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hands-on experience building <strong>production AI systems</strong> (not only experimentation or prototypes).</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong knowledge of <strong>LLM mechanics</strong>, neural networks, prompting, embeddings, and evaluation.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>AI/ML Expertise:</strong> Deep understanding of the mechanics of <strong>LLMs, neural networks, training, fine-tuning, and AB testing/versioning models</strong>.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with <strong>cloud infrastructure</strong> and practical <strong>ML experience</strong> (especially for the Backend Platform Engineer role)</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Candidates must have experience in implementing observability, testability, and metrics, as there is scrutiny on decisions made by AI models,</li>
</ul>
<h2><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Soft Skills</strong></span></h2>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong ownership and autonomous execution.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work in fast-paced, ambiguous environments.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Team-first mindset with a focus on collaboration and communication.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">“Technical operator” mentality—able to design, build, and run production systems end-to-end.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong professional working proficiency in <strong>English</strong> is required (Advanced english).</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent English communication; prior experience working with US-based teams is a strong plus.</li>
</ul>
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