Sandvik Mining

Service Administration Manager – Heatherbrae & Orange, NSW
 

About the Opportunity

The Service Administration Manager leads and coordinates the day-to-day activities of the Service Administration team, ensuring efficient, accurate, and timely support to service operations. This role has a strong focus on aged Work in Progress (WIP), invoicing, service-related accounts receivable, warranty processing, and job estimation management. You will play a key role in driving operational excellence, ensuring compliance with company policies and legislative requirements, and supporting business performance—while fostering a safe, engaged, and high-performing team culture aligned with the Sandvik Way.

Responsibilities:

• Lead the Service Administration team in line with Sandvik’s EHS Vision, promoting a strong safety culture and a commitment to Zero Harm.
• Ensure full compliance with Sandvik policies, procedures, legislative requirements, and the Sandvik Way across all activities.
• Provide effective people leadership in line with the Sandvik Leadership Model, fostering accountability, collaboration, and integrity.
• Identify training and development needs and support technical, safety, and capability uplift to drive high performance.
• Coordinate and supervise daily service administration activities to support service delivery and production goals.
• Manage aged Work in Progress (WIP), invoicing, service-related accounts receivable, and warranty processing in line with business procedures.
• Ensure accurate preparation, review, and continuous improvement of service job estimates using data and feedback.
• Set team and individual priorities to ensure timely task completion, service standards, and performance expectations are met.
• Apply sound judgement to resolve day-to-day operational issues and contribute to continuous improvement of administrative processes and systems.
• Collaborate with internal stakeholders and external partners to ensure effective communication, professional customer support, and administrative alignment.

About you:

You will bring a diploma or equivalent qualification in Business Administration, Management, or a related field, along with at least five years’ experience in a service administration or operational support environment with demonstrated team leadership responsibility. You have strong hands-on experience managing Work in Progress (WIP), invoicing, warranty administration, and service-related accounts receivable, supported by a solid understanding of service-based financial processes and ERP systems such as SAP or Maximo. You are a confident people leader who can coach and develop teams in a fast-paced operational setting, set clear priorities, and apply sound judgement to ensure efficient daily workflows. With a continuous improvement mindset, you identify opportunities to streamline administrative processes and enhance service delivery. You build effective working relationships across departments through clear, professional communication and diplomacy, while maintaining high standards of safety, ethical conduct, and compliance with organisational policies and regulatory requirements. Strong proficiency in enterprise systems and Microsoft Office, particularly Excel, supports your ability to make data-driven decisions and contribute to operational excellence.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• Flexible working arrangements, work from the comfort of your own home up 40% of the work week
• Training and development opportunities, from extensive internal programs to contributions towards external studies.
• Company-funded paid parental leave, with superannuation contributions during the leave period.
• Sandvik Wellness Program to support and enhance your health and wellbeing
• Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
• Employee Referral program, earning up to $5,000 per successful referral
• Company-wide Bonus scheme to reward your hard work and dedication.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
 

For further information about the role please reach out to Talent Acquisition Specialist -Chelsea Webb on [email protected]
 

Applications close: 10 February 2026, or prior if ideal candidate selected.