Sandvik Mining is looking for a Branch Operations Manager – White Pine, TN

The Branch Operations Manager for Tennessee is responsible for the overall service delivery and execution in the East Coast USA in the safest possible way, meeting all quality standards and continuously improving customer service levels. This role will be responsible for all Parts & Service operational functions, including field service, workshops, maintenance contracts, business development, and logistics. Service execution priority will be based on customer needs, as the Account Manager directs. The Branch Operations Manager will also be responsible for the maintenance of the Tennessee branch. Come explore a great opportunity as a Branch Operations Manager within Sandvik Mining – USA Sales Area!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Main Responsibilities:

• Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements.

• Health & safety standards and reporting compliance for the Tennessee operations

• Identifies and reports any unsafe work habits and hazards

• Ensure risk assessments are performed (“Take Five”) prior to each task.

• Responsible for all operations and services under the branch

• Develops and enhances the overall relationship with customers, leading to constructive and profitable business partnerships

• Continuously improve customer service levels, including quality of field service, parts availability, component repairs, and technical support

• Optimize field service and workshop utilization of resources

• Responsible for cost control of all branch service functions and the branch's operating cost

• Responsible for the P&L of the workshop and maintenance contracts

• Optimize the turnaround time of component repairs at the branch

• Maintenance and upkeep of the branch infrastructure

• Prioritize customers' needs as escalated by the Account Manager

• Ensures customer satisfaction within the area of primary responsibility

• Develop a highly skilled field service and workshop team

• Set targets for the team members and measure performance accordingly

• Develop a high-performance, inclusive team

• Ensure CRM & service systems compliance, including recording of labor

• Manage work in progress (WIP) and meet job aging targets

• Support Sandvik rental business with pre-delivery inspections, repairs, and upgrades

• Drive execution of branch strategy

• Contribute to the development of the long-term strategies for support and customer growth

• Investigates competitor activities and conducts relevant market research that enables market competitiveness

EXPERIENCE

• Experience working in service and business development
• At least five years’ experience in managing a team

EDUCATION

• Bachelor’s Degree in an Engineering or Business or similar is preferred

COMPETENCIES

• Strong knowledge of the industry
• Strong customer service focus
• High level of professionalism, honesty and integrity
• Ability to see the big picture yet focus on the detail
• Commercially astute with demonstrated business acumen
• Ability to assess and manage business risk
• Demonstrated leadership skills with the ability to motivate others to achieve outcomes
• Ability to lead and work as part of an integrated broad team
• Strong written and verbal communication skills
• Excellent listening skills

OTHER

Good understanding of financials and how to manage profit & loss

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply

For immediate consideration, please apply online at www.home.sandvik/career to the Branch Operations Manager position R0087786.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [email protected]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.