About this role
Job Description Summary
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!In this role, you’ll drive Sales Force Effectiveness by delivering impactful insights, ensuring high‑quality CRM and analytics platforms, and enabling seamless digital execution across all customer‑facing systems. At the same time, this role strengthens commercial capabilities through targeted training programs, competency development, and coaching. Together, these responsibilities ensure reliable data, optimized tools, and a continuously improving, future‑ready sales organization.
Job Description
Your Key Responsibilities:
Your responsibilities include, but not limited to:
Deliver accurate SFE analytics and KPIs to monitor commercial campaigns, programs, and field‑force productivity, supporting data‑driven decision making.
Maintain and enhance performance dashboards and analytics tools (Power BI, Power Apps, Alteryx) with GCC support to ensure reliable and user‑friendly reporting systems.
Ensure CRM data quality and harmonization across SCOUT, Axtria, Salesforce, and related systems, including HCP tagging, profile updates, and data synchronization with Pitcher.
Execute and coordinate digital initiatives across Marketing Cloud, Pitcher, HCP Portal, and corporate digital platforms, collaborating with cross‑functional partners.
Support and optimize corporate and HCP portals, ensuring seamless user experience, compliant content upload, and effective integration with broader SFE and CRM tools.
Design and implement training programs for medical representatives, first‑line managers, and commercial roles, aligned to business capability needs and strategic priorities.
Develop high‑impact learning materials and promote blended learning approaches such as digital modules, micro‑learning, gamification, and e‑learning solutions.
Assess competency gaps and deliver field coaching, tracking training KPIs to measure engagement, learning retention, and salesforce performance improvement.
What you’ll bring to the role:
Essential Requirements:
Demonstrates relevant experience and role readiness, applying prior expertise of at least 5 years in SFE, CRM systems, analytics, or commercial capability development effectively in daily responsibilities.
Builds strong cross‑functional collaboration and stakeholder partnerships with Sales, Marketing, Medical, IT, Compliance and P&O, ensuring smooth coordination and clear communication.
Executes projects with strong planning and discipline, managing timelines, prioritizing effectively, and handling multiple workstreams with minimal supervision.
Identifies problems proactively and drives continuous improvement, proposing structured solutions that enhance SFE processes, data quality, digital execution or training outcomes.
Maintains high accuracy and timeliness of SCOUT HCP/HCO data updates, ensuring consistency and reliability across SCOUT, Axtria and interconnected platforms.
Delivers high‑quality SFE dashboards and KPIs, ensuring reports are accurate, comprehensive and actionable for campaign and field performance tracking.
Executes digital initiatives with quality and impact, ensuring timely deployment, innovation and strong integration across Marketing Cloud, Pitcher, HCP Portals and websites.
Improves customer engagement across digital channels, monitoring reach, frequency and interaction quality across digital platforms and portals.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
Join us!
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
#Sandoz
Skills Desired
Bi (Business Intelligence), Business Analysis, Business Dashboards, Capacity Planning, Cooling Systems, Customer Acquisition Strategies, Customer Retention, Customer Service, Data Extraction, Data Quality, Management Skills, Merchandising, Performance Measurement, Salesforce Crm, Security Policies, Self-MotivatedOther facts
About Sandoz
Sandoz is the global leader in generic and biosimilar medicines.
Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance.
We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
Read our community engagement guidelines: http://bit.ly/4ofoggc
What you'll do
- This role drives Sales Force Effectiveness by delivering SFE analytics, maintaining CRM/analytics platforms, and enabling digital execution across customer-facing systems. Concurrently, it strengthens commercial capabilities through targeted training programs, competency development, and coaching for the sales organization.
Ready to join Sandoz?
Take the next step in your career journey