Location: Foster City, CA (Onsite)
Experience Range – 10 years
Onsite, Locals 1st priority
Job Description of Role*
The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications.
Soft skills/other skills
Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
Problem-Solving and Analytical Thinking:
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities
Expected Outcome
The expected outcome of this role is to ensure high availability, stability, and reliability of SharePoint, Power Apps, and Power Automate solutions through timely resolution of complex L3 issues. The role will drive reduced incident recurrence and improved user experience by performing root cause analysis, implementing permanent fixes, and strengthening platform performance, security, and operational maturity.
Primary (Must have skills)
7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures.
5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures.
5+ years of experience in front-end troubleshooting and enhancements using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management.
7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support.
Take the next step in your career journey
Get matched with similar opportunities at top startups
This role is hosted on San R&D Business Solutions LLC's careers site.
Join our talent pool first to get notified about similar roles that match your profile.