Flex Member Assistant

About the Team

The San Francisco Giants Client Relations Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role

The San Francisco Giants are looking for a Flex Assistant to support our Membership Services Coordinator in delivering Gold Glove–level service to our Flexible and 415 Membership base. This role will work directly with members after purchase, with a primary focus on service, experience, and retention. The Flex Assistant will assist with member communications, game-day support, benefit activation, and internal ticketing operations while serving as a trusted resource for both members and internal partners.

This position will also support retention efforts, including direct outbound communications to members who opt out of auto-renew. The ideal candidate is service-driven, highly organized, and eager to learn the full Giants ticketing product mix in order to help Flexible and Partial members grow their relationship with the organization. This position will be located at our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because… 

·       Delivering Gold Glove–level service to Flexible and 415 Members and building strong, trusted relationships through proactive and personalized communication is energizing.

·       Supporting the Membership Services Coordinator in executing member benefits and experiences ensures members receive all entitlements tied to their membership.

·       Clear, timely, and accurate member communications—including benefit details, program updates, and renewal options—are a key part of creating a seamless experience.

·       Developing a strong understanding of the full Giants ticketing product mix allows Flexible members to explore ways to enhance and upgrade their experience.

·       Assisting with internal ticket processing and account maintenance across various Front Office platforms, including ticket processing, credit redemption, ticket exchanges, and account updates, brings both challenge and satisfaction.

·       Game-day operations and event execution for the Flexible Member experience provide opportunities to deliver memorable moments.

·       Supporting the auto-renew payment decline reconciliation process helps ensure a smooth and efficient renewal cycle.

·       Investigating ticket service issues, identifying solutions, and improving internal processes is both engaging and impactful.

·       Managing projects that support the continued growth and evolution of the Flexible Membership product line is fulfilling.

Qualifications:

·       Previous experience in customer service, hospitality, or member-facing roles preferred.

·       Strong verbal and written communication skills with a professional and service-oriented approach.

·       Highly organized with strong attention to detail and the ability to prioritize in a fast-paced environment.

·       Comfortable working across data and ticketing platforms; experience with Tickets.com, Salesforce, and database management preferred.

·       Ability to work non-traditional hours, including Giants home games, post-season events, and select evenings or weekends.

·       Ability to stand for extended periods and lift up to 35 lbs.

We’re Excited About You Because…

·       You are an authentic, positive, and service-oriented team member who takes pride in delivering exceptional member experiences.

·       You thrive in a collaborative environment and enjoy supporting teammates and responding enthusiastically to internal requests.

·       You are detail-oriented, organized, and comfortable managing multiple priorities.

·       You are eager to learn, committed to becoming self-sufficient, and motivated to grow within the organization.

·       You are fulfilled by managing projects and contributing to programs that move the business forward.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.