Fraud Analyst I - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Fraud Analyst I supports e-commerce sales, fraud detection/prevention and advance ticket fulfillment. This position reports to Fraud & E-Commerce Manager.

WHAT YOU WILL DO

• Monitors e-commerce fraud by investigating potential fraudulent online transactions identified by operating moderately complex computer software.
• Monitor and review online transactions of tickets, tours and memberships for ecommerce fraud, review and take action where necessary, make decisions regarding chargebacks and make recommendation to modify the existing fraud practices and stay up to date with recent trends.
• Perform data analysis and fraud trend review utilizing SQL query language, and in-house computer programs, including Galaxy, Accertify and Retail Box Office.
• Works with multiple departments to complete fraud investigations and ensure compliance with fraud prevention best practices.
• Review and educate front-line team members on fraud risks and the anti-fraud security measures in place.
• Contact guests, credit card holders, financial institutions and law enforcement as needed for notification of potential fraud as needed.
• Assists with advance ticket and membership fulfillment.

WHAT WE ARE LOOKING FOR

Work a schedule that includes weekends, holidays, and non-traditional hours as required to support e-commerce operations and fraud monitoring.

• JOB EXPERIENCE
  • Experience in analyzing data and making clear business decisions required.
  • Effective customer service experience relating to customer contact required.

• EDUCATION AND CERTIFICATIONS
  • High School Diploma or equivalent required
  • Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Marketing, or a related field or equivalent specialized training preferred.
  • CFE Certification preferred.

• SKILLS AND KNOWLEDGE
  • Ability to communicate in a quick and time efficient manner required.
  • Ability to operate moderately complex computer programs (i.e. MS Office, Accertify, Galaxy, SQL.) required.
  • Problem solving skills for computer related hardware / software issues required.
  • Must have basic math skills. 
  • Demonstrated ability of providing exceptional customer service required.
  • Must have strong organizational skills. 
  • Ability to communicate effectively (verbal and written) required.
  • Demonstrated ability to work effectively in a team and structured environment required.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
  

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Hourly Full-Time Exempt Position 
• Hourly Rate: $23.60 
  

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail [email protected].  If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. 

 Be an ally for wildlife by joining our team! 

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. 

If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title and location to which you are applying. 

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.

San Diego Zoo Wildlife Alliance is a drug free workplace.