About this role
Job Title: Certified Color Consultant
FLSA: Non-exempt
Code: 0130-CC
Company: SBH
Positions Reporting to this job: None
Department: Store Operations
Reports to (Title): Store Manager, Training Store Manager
Essential Function The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.
Primary Duties: The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.
40% Brand: Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.
25% Operations: Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.
25% People: Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging.
10% Safety/Loss Prevention: Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.
Knowledge, Skills/Abilities and Requirements:
- High school diploma or equivalent
- Must be 18 years of age or older
- 1+ year retail sales/customer service experience preferred
- Ability to communicate with customers, co-workers, and management in a clear, concise manner
- Must be available to meet the scheduling needs of the business
- Ability to execute product knowledge from training to support with customer service
- Ability to explain product labels
- Can follow direction and perform other duties as assigned by Manager
- Comprehensive knowledge of iPad and navigation of the internet and social media platforms
- Ability to present a professional image and interact positively with the public
Competencies Definition:
- Passionate Learner
- Desire to grow and learn
- Flexible & Agile Adapter
- Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
- Talent Builder
- Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.
- Effective Communicator
- Typically, articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.
- Team Builder
- Works well with others to get the job done/support the customer. Understands the importance of inclusion.
- Customer Focused Partner
- Works to meet the needs of the external and internal customer.
- Results Driver
- Holds self to a good work standard. Manages own time, focuses on the right priority and achieves that needs to be done.
- Strategic Thinker
- Proactively contributes to actively support strategic plans.
- Problem Solver & Decision Maker
- Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.
- Big Picture Thinker
- Understands how the store operates.
Other facts
About Sally Beauty
Sally Beauty Holdings, Inc. (“Sally”) through its affiliates is the world’s largest distributor of professional beauty supplies. Sally provides the channels that allow manufacturers of beauty supplies to reach customers, both professional and non-professional.
Sally Beauty Company, Inc. began as a one-store operation in New Orleans, Louisiana in 1964. The Company expanded slowly until the 1980s, when it began to grow rapidly through acquisition and new store openings. In 1982, Sally moved its corporate headquarters to Denton, Texas following the acquisition of a Denton-based chain.
In 1985, Sally acquired a major full-service (professional only) beauty supply distributor servicing the Midwestern United States. The growth of the full-service business led to the formation of the company now known as Beauty Systems Group LLC, focusing on distribution solely to the professional trade.
New store openings and acquisitions continue to guide Sally’s expansion. In 1987, Sally became an international company with the acquisition of an affiliate in the United Kingdom. Today, Sally and its affiliates operate over 4500 stores throughout the United States and the world. Our international operations now extend to the United Kingdom, continental Europe, Puerto Rico, Canada, Chile, Peru, Colombia, Mexico. Both Sally Beauty Supply and Beauty Systems Group have successful and growing online (e-commerce) businesses.
In 2006, Sally became a publicly held company with its shares traded on the New York Stock Exchange.
Sally and its affiliates have long been industry leaders. Expertise in professional product merchandising, distribution and education provides the basis for a commanding presence in the global market. This, combined with strong domestic growth and international development, positions the companies for anticipated continuing success in future years.
All subsidiaries and affiliates share Sally’s customer-driven operating philosophy and vision.
What you'll do
- The Certified Color Consultant acts as an industry steward, maximizing sales by ensuring customer retention and loyalty through expert hair color consultations and advice. Primary duties involve providing an optimal customer experience, driving sales in the Hair Color category, and executing daily operational tasks supporting the store team.
Ready to join Sally Beauty?
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