Job Title: Director Fulfillment Services

Company:  Sally/BSG

Essential Function

Develops, directs and implements the domestic and international transportation strategies.   Develops key partnerships with internal/external customers, and vendors resulting in effective cost-focus strategies, while proving optimal services to our stores and customers.  Directs transportation strategy and identifies opportunities for process improvements.  Create and sustain a customer service model that exceeds the expectations of customers.  Assess and improve customer satisfaction, service delivery model and improve the bottom line.  Provides support for all business units operating under Sally Beauty Holdings.  Provides leadership and direction to Transportation staff and associates, and maximizes workforce utilization while promoting/fostering the SBH values. This position reports to the VP, Transportation & Logistics and will have direct reports.

Primary Duties

30% Develop and manage the freight-operating budget with the goal of negotiating and selecting the best carriers at the best cost that provide the best service for the company

20% Manage regional pool distribution to support store deliveries for ½ of SBH network & Develops key partnerships with 3rd party vendors, both existing and new, leading edge organizations.  Calculates return (ROI) and evaluates and recommends strategies for meeting increasing sales/volume/customer demands and timeliness/accuracy of shipments to stores and customers

20% Handle store/customer transportation on-time performance & opportunities as they occur

10% Route all inbound and outbound shipments, monitor all carrier negotiated service terms. Audit freight invoices and process carrier freight claims in accordance with contractual agreements and company ethics

10% Partners and closely coordinates with functional heads of Store Operations, Digital Operations, Planning & Allocation and senior Merchants.

5% Maintain accurate control over all store and customer shipments by complying with all ICC and Sarbanes-Oxley policies and procedures, including regular invoice and shipping document audits

5% Develops and prepares annual operating budget and ensures compliance.  Achieves operating and financial goals and objectives.

Knowledge, Skills and Abilities Indicate the minimum qualifications required to perform the job:  work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements.  

• Bachelor’s Degree

• 12-15 years of Traffic/Freight Management and Transportation experience in retail or   similar environment

• Previous experience in a fast paced, high volume organization, which mandates quick decision-making and effective communication.

• Expansive exposure and experience in contract negotiations.

• Proficient in Excel, Word and freight rating software

• Experiences in analytics software such as Tableau, Power BI, Clik, …

Competencies / Attributes

• Excellent written and oral skills

• Practical experience with a Transportation Management System and Freight Audit System including inquiry and report writing

• Experience performing in a goal setting environment

• Strong strategic thinking skills

• Ability to work with all levels in the organization along with 3rd party partners

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

Task Level High Departmental/Division Level High

Project Level High Consultative Level High

The amount of discretion or freedom this position has

Strict Adherence to Guidelines

Interprets and Adapts Guidelines

Develops and Implements Guidelines

Working Conditions /Physical Requirements

The work may require some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as record boxes.  The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.  The work area is adequately lighted, heated, and ventilated.