Senior Site Reliability Engineer (SRE)
full-time•Makkah Al Mukarramah
About this role
As a Senior SRE at Salla, you will lead reliability initiatives, handle complex incidents, improve platform performance, and guide engineering teams toward building resilient systems. You will also participate in the on-call rotation as part of our commitment to platform reliability.
Reliability & Incident Management
- Lead high-severity incident response and drive post-incident reviews.
- Troubleshoot complex issues across applications, infrastructure, and networks.
- Improve MTTR through better monitoring, alerts, and diagnostic tooling.
- Participate in the on-call rotation supporting production systems.
Performance & Scalability
- Identify and resolve performance bottlenecks and scaling challenges.
- Conduct load testing and capacity planning for high-traffic scenarios.
Infrastructure & Operations
- Enhance cloud-native infrastructure, deployment processes, and automation.
- Improve resilience, fault-tolerance, and recovery mechanisms across systems.
Observability
- Build and refine dashboards, alerts, metrics, logs, and traces.
- Define SLIs/SLOs and improve visibility into system behavior.
Tooling & Automation
- Develop tools that reduce operational toil and increase reliability.
- Contribute to infrastructure-as-code, CI/CD pipelines, and GitOps workflows.
Collaboration
- Work closely with engineering teams to ensure services are robust and production-ready.
- Mentor engineers on reliability, debugging, and operational best practices.
Bonus Skills
- Background in large-scale, high-traffic systems.
- Experience with fault-tolerant design, DR, and HA patterns.
- Familiarity with SLOs, SLIs, and error budgets.
Location Preference
- Candidates located within GMT 0 to +6 time zones are preferred to align with team collaboration and on-call coverage.
- Strong experience with Kubernetes, service mesh technologies, and cloud platforms (AWS, GCP, or Azure).
- Deep understanding of Linux, networking, distributed systems, and load balancing.
- Hands-on experience with Terraform or similar Infrastructure-as-Code tools.
- Experience with observability platforms such as Prometheus, Grafana, Loki, Mimir, Elastic, or equivalent.
- Proficiency in scripting or programming languages such as Bash, Python, or Go.
- Experience with CI/CD pipelines and GitOps practices.
- Strong debugging, incident response, and performance analysis skills.
What you'll do
- As a Senior SRE, you will lead reliability initiatives and handle complex incidents while improving platform performance. You will also guide engineering teams toward building resilient systems and participate in the on-call rotation.
About Salla
Salla is the leading commerce platform in the GCC, built in Saudi Arabia to support businesses and entrepreneurs across every stage of growth. We provide the tools, services, and ecosystem merchants need to build stores, run operations, and reach customers with confidence.
By focusing on simplicity, reliability, and deep local understanding, Salla helps businesses grow into lasting brands and delivers better commerce experiences for merchants and shoppers alike.
في سلة، نعيد تعريف تجربة التجارة في منطقتنا.
منصة متكاملة وذكية تأسست في المملكة العربية السعودية لتمكين روّاد الأعمال والمتاجر من النمو بثقة. نقدّم الأدوات والخدمات والبنية التحتية التي تساعد التجار على بناء متاجرهم، تشغيل أعمالهم، والوصول إلى عملائهم بسهولة واحترافية، مع فهم عميق للسوق المحلي والاهتمام بالتجربة، نؤمن أن مستقبل التجارة يبدأ هنا.
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Frequently Asked Questions
What does a Senior Site Reliability Engineer (SRE) do at Salla?
As a Senior Site Reliability Engineer (SRE) at Salla, you will: as a Senior SRE, you will lead reliability initiatives and handle complex incidents while improving platform performance. You will also guide engineering teams toward building resilient systems and participate in the on-call rotation..
Is the Senior Site Reliability Engineer (SRE) position at Salla remote?
The Senior Site Reliability Engineer (SRE) position at Salla is based in Makkah Al Mukarramah, Makkah Region, Saudi Arabia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Site Reliability Engineer (SRE) position at Salla?
You can apply for the Senior Site Reliability Engineer (SRE) position at Salladirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.