Job Description:

Store Director

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. 

YOU WILL BE: 

Under the direction of the Vice President, General Manager (VP/GM), the Store Director is responsible for driving the overall results of the store, positive client interactions, and for building and leading a selling and high performance operations organization; driving performance through direct oversight of the selling and operations process. They ensure proper processes are followed and manage resources efficiently to drive business and maximize productivity and profit. This role represents the Saks Fifth Avenue (SFA) brand standards across all aspects of the business. This position will promote our Company’s culture, values, and mission, while fostering a positive working environment that encourages diversity, mutual respect and teamwork. 

WHAT YOU WILL DO:

Operations Ownership 

• Hands on leadership in order to ensure High Performance results around Operations Key Performance Indicators

• Understand the Profit & Loss (P&L) and ensure Store Controllable Expense is in line with the business trend 

• Manage staffing level and payroll expense based on business trends; ensure appropriate associate coverage for selling floor and support areas

Selling and Client Experience Ownership

• Drive maximum sales and growth in line with company vision and values 

• Builds a strong service and selling team that operates consistent with SFA standards

• Partner with the VP/GM and Area Marketing Director to determine appropriate strategies and action plans for the store to yield positive results through Top Client and Top Advisor Strategies

• Hands on support with daily customer service behaviors

IPeople

• Directly oversees a Core Management Team and provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations

• Serve as coach to the Core Management team to develop, motivate, and train all associates in all aspects of their store

• Lead the recruitment efforts and actively hire and fill open roles with a sense of urgency

• Work side-by-side on the floor and work closely with your teams to ensure all operational, selling and client needs are met

• Set goals for Associates in alignment with SFA objectives and recognize outstanding performance to increase engagement 

• Execute all HR Functions for the store

WHAT YOU WILL BRING:

• Proven experience in retail leadership, preferably in a high-volume or luxury retail environment, with a track record of achieving sales, operational, and customer service goals.

• Strong business acumen, including understanding of Profit & Loss (P&L), payroll management, and controllable expenses.

• Demonstrated ability to lead, coach, and develop a management team, fostering a high-performance, customer-focused culture.

• Experience driving sales growth through client engagement strategies and team development.

• Exceptional communication and interpersonal skills to align teams on store vision, goals, and operational priorities.

• Strong problem-solving and decision-making skills, with the ability to act hands-on when needed.

• Experience in recruiting, hiring, and retaining top talent, with a sense of urgency in filling open positions.

• Knowledge of HR processes and ability to execute HR functions for the store effectively

• .Ability to balance operational ownership with a focus on delivering outstanding client experiences.

YOUR LIFE AND  CAREER AT SAKS FIFTH AVENUE:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

The starting salary for this position is between $110,000 – $117,000 annually.  Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

Thank you for your interest with Saks Global. We look forward to reviewing your application. 

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.