Job Description:

What This Position is All About

Under the direction of the General Manager or Assistant General Manager of Merchandise, the Client Development Manager of Jewelry plays a critical role in the achievement of the company’s objectives and supporting the world of Jewelry. They are responsible for driving sales by developing the selling, clienteling skills and behaviors of a team of high performing Jewelry Style Advisors. The Client Development Manager, Jewelry will maintain high visibility on the selling floor to coach and develop their associates’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach. The relationships they develop with their Associates and clients are equally as important.  They will find that these relationships will enable them to perform at a high level and lead more effectively. 

Fundamental to the role of Client Development Manager, Jewelry is the responsibility for onboarding, training, ongoing education, and performance management of the selling team, providing product knowledge training, event information, policy and procedure updates, and targeted selling and clienteling coaching. Teamwork must be fostered and performance issues must be managed effectively, counseling out poor performers while proactively recruiting to fill open positions.

Who You Are:

• Ability to work in a fast paced environment where no one day is the same

• Able to organize and build structural processes

• Inspire others through thoughtful leadership

• Able to strategically come up with solutions based on research and critical thinking

• Drives positive outcomes through objectives and measures & monitors progress & results successfully.

• Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions.

You Also Have:

• 4 year degree and/or GIA certification, preferred

• Proficiency in utilizing available technology, Word, Excel etc is required

• Must be flexible in scheduling as the business needs require evening weekend and holiday schedules

• 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result

As The Jewelry Client Development Manager, You Will:

CLIENT DEVELOPMENT - Jewelry, Client Development Manager works closely with each Style Advisor to ensure they successfully: 

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.

• Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results.

• Maximize every appointment with a client and those of the client's network.

• Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty.

• Identify patterns in client spend and identify opportunities to increase wallet share.

• Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.

• Ability to pivot priorities based on business needs

BUSINESS DEVELOPMENT THROUGH TECHNOLOGY & CUSTOMER EXPERIENCE - Jewelry, Client Development Manager coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of: 

• Building their personal brand as a fashion authority through proactive marketing and outreach.

• Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base.

• Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.

• Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.

• Using technology to deliver 24/7 service.

• Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.

SELLING FLOOR OPERATIONS

• Ability to manage special order and repair process lifecycle

• Fluency in jewelry inventory management system

• Activate and record client sales involving Warranty and/or designer Certificate of Authenticity

• Is a management leader on the floor to help resolve client issues and support the general running of the selling floor

• Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed. 

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience. 

• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate

• A culture that promotes a healthy, fulfilling work/life balance

• Benefits package for all eligible full-time Associates (including medical, vision and dental)

• An amazing Associate discount

Thank you for your interest in SFA. We look forward to reviewing your application.

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.