About this role
Job Description
Do you have a passion for healthcare and a heart of service? Look no further than Saint Luke's!
The Lab Client Services Representative will work in the inbound call center. In this role, they will be the primary point of contact for our patients and clients.
- Full-time. Hours for this position are Monday - Friday 8:00 am - 4:30 pm
Schedule appointments for all SL outpatient lab locations (Patient Service Centers)
Addresses and documents client and patient inquiries via phone, email, and chat
Follows department protocols for add on testing
Works a queue to resolve specimen issues (this may include problem solving, notifying the client, calling patients for recollection, transcribing orders, etc.)
Fax lab results
Order couriers for specimen pick ups
Uploads patient documents to hospital chart
Escalates unresolved concerns to the SLRL Customer Accounts Manager
Other duties as assigned
Why Saint Luke’s?
- We believe in work/life balance
- We are dedicated to innovation and always looking for ways to improve
- We believe in creating a collaborative environment where all voices are heard
- We are here for you and will support you in achieving your goals
Job Requirements
Applicable Experience:
Less than 1 yearJob Details
Full TimeDay (United States of America)The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
Other facts
About Saint Luke's Health System
About Saint Luke’s Health System
Saint Luke’s serves the West Region of BJC Health System as a faith-based, nonprofit, aligned health system committed to providing the highest levels of excellence in compassionate health care and health-related services. Saint Luke’s cares for patients in 65 specialty services across 67 counties in Missouri and Kansas. Saint Luke’s Hospital has been recognized by U.S. News & World Report as one of the elite hospitals in the nation. For more than 140 years, Saint Luke’s has been dedicated to enhancing the physical, mental, and spiritual health of the diverse communities we serve.
Saint Luke’s offers:
- The region’s longest continuously operating adult heart transplant program and one of the nation’s leading cardiovascular programs at Saint Luke's Mid America Heart Institute
- Treatment for complex brain and spinal cord diseases and one of the nation’s leading stroke reversal programs at the nationally ranked Saint Luke’s Marion Bloch Neuroscience Institute
- The region’s only treatment center dedicated exclusively to treating metastatic breast cancer—the Koontz Center for Advanced Breast Cancer at Saint Luke’s Cancer Institute
- Saint Luke’s Convenient and Urgent Care clinics for treatment of minor illnesses and injuries
- Liver and kidney transplantation programs
- A comprehensive maternal-fetal diagnostic and treatment center
- Three Neonatal Intensive Care Units, including a Level IIIb NICU at Saint Luke’s Hospital of Kansas City
- Saint Luke’s Rehabilitation Institute, the only comprehensive inpatient rehabilitation hospital of its kind in the region
- A nationally recognized children's behavioral health center, Saint Luke’s Hospital Crittenton Children’s Center
What you'll do
- The Laboratory Client Services Representative will be the primary point of contact for patients and clients, handling inquiries and scheduling appointments. They will also resolve specimen issues and manage documentation related to lab services.
Ready to join Saint Luke's Health System?
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