About this role
Current Saint Francis Employees - Please click HERE to login and apply.
This position qualifies for a $1,000 sign-on bonus, per qualifications
Schedule: Monday - Friday 8:00am to 5:00pm
Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.
Minimum Education: High School Diploma or GED.
Licensure, Registration and/or Certification: None.
Work Experience: One (1) year experience.
Knowledge, Skills and Abilities: Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery and billing processes in the medical office. Ability to accurately record and interpret data. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner.
Essential Functions and Responsibilities: Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.
Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.
Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Neurology - Kelly Building - Warren ClinicLocation:
Tulsa, Oklahoma 74136EOE Protected Veterans/Disability
Other facts
About Saint Francis Health System
Saint Francis Health System is an integrated health system in Tulsa, Oklahoma, with an emphasis on a complete continuum of care. With more than 10,000 employees, 1,000 physicians and 90 locations, Saint Francis Health System provides the community's largest network of healthcare services, all united by one mission: to extend the presence and healing ministry of Christ in all we do.
Saint Francis Health System includes:
Saint Francis Hospital
Saint Francis Children's Hospital
Warren Clinic
Saint Francis Heart and Vascular Institute
Saint Francis Hospital South
Laureate Psychiatric Clinic and Hospital
Saint Francis Hospital Muskogee
Saint Francis Hospital Vinita
Saint Francis Broken Arrow
Saint Francis Cancer Center
Saint Francis Home Care Companies
Saint Francis Glenpool
What you'll do
- The Patient Service Representative performs reception, registration, and billing functions to facilitate effective patient care. They maintain patient satisfaction, schedule appointments, manage medical records, and handle billing documentation.
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