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Online Assistant
part-timeExeter

Summary

Location

Exeter

Type

part-time

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About this role

What you’ll be doing:

  • Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
  • Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
  • Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers 
  • Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help  
  • Build great knowledge about our products, services and promotions to help provide recommendations 
  • Working flexibly across the store as required

What makes a great Sainsbury’s Colleague: 

  • Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
  • Friendly and welcoming with a genuine enthusiasm for helping customers 
  • Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
  • Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things 
  • Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.  
  • Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

  • Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
  • Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
  • Free food and hot drinks - provided for Colleagues in all our stores
  • Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
  • Pension – we’ll match between 4-7.5% of your pension contributions
  • Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more 
  • Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.

Other facts

Tech stack
Customer Service,Attention to Detail,Problem Solving,Flexibility,Teamwork,Initiative,Digital Tools,Physical Fitness,Product Knowledge,Order Processing,Time Management,Communication,Route Planning,Clutter Management,Supportive Attitude,Enthusiasm

About Sainsbury's

Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.

We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.

What’s next for Sainsbury’s?

We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Retail
Founding Year: 1869

What you'll do

  • The Online Assistant is responsible for selecting quality products for online orders, handling customer queries, and assisting with loading vans for delivery. They must also provide excellent customer service and maintain a clean shopping environment.

Ready to join Sainsbury's?

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Frequently Asked Questions

What does a Online Assistant do at Sainsbury's?

As a Online Assistant at Sainsbury's, you will: the Online Assistant is responsible for selecting quality products for online orders, handling customer queries, and assisting with loading vans for delivery. They must also provide excellent customer service and maintain a clean shopping environment..

Why join Sainsbury's as a Online Assistant?

Sainsbury's is a leading Retail company.

Is the Online Assistant position at Sainsbury's remote?

The Online Assistant position at Sainsbury's is based in Exeter, England, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Online Assistant position at Sainsbury's?

You can apply for the Online Assistant position at Sainsbury's directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Sainsbury's on their website.