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Customer and Trading Manager - Nightshift
full-timeWelwyn Hatfield

Summary

Location

Welwyn Hatfield

Type

full-time

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About this role

What you’ll be doing:

  • Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
  • Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
  • Making sure that standards are brilliant come morning so we’re ready to serve our customers
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00). 

What makes a great nightshift manager:

  • Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
  • Previous line management responsibilities in a fast-paced, operational environment.
  • Resilience to deal with both the mental and physical demands of working nights.
  • Provides brilliant customer service and coaches a team to do the same.
  • Has previous experience delivering and monitoring KPI's or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and is comfortable doing this alone in the absence of more senior management.
  • Puts inclusivity at the heart of everything they do.

Essential Criteria:

  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills  — you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management. 
  • Desirable - Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.

Sainsbury’s company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.

Other facts

Tech stack
Customer Service,Team Leadership,Performance Management,KPI Monitoring,Operational Leadership,Inclusivity,Resilience,Warehouse Organization,Disciplinary Management,Safety Management,Coaching,Fast-Paced Environment,Night Shift Adaptability,Employee Relations,Replenishment Activities,Store Operations

About Sainsbury's

Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.

We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.

What’s next for Sainsbury’s?

We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Retail
Founding Year: 1869

What you'll do

  • Lead a team overnight to manage replenishment activities and ensure store operations run smoothly. Responsible for the safety and wellbeing of colleagues while maintaining high standards for customer service.

Ready to join Sainsbury's?

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Frequently Asked Questions

What does a Customer and Trading Manager - Nightshift do at Sainsbury's?

As a Customer and Trading Manager - Nightshift at Sainsbury's, you will: lead a team overnight to manage replenishment activities and ensure store operations run smoothly. Responsible for the safety and wellbeing of colleagues while maintaining high standards for customer service..

Why join Sainsbury's as a Customer and Trading Manager - Nightshift?

Sainsbury's is a leading Retail company.

Is the Customer and Trading Manager - Nightshift position at Sainsbury's remote?

The Customer and Trading Manager - Nightshift position at Sainsbury's is based in Welwyn Hatfield, England, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer and Trading Manager - Nightshift position at Sainsbury's?

You can apply for the Customer and Trading Manager - Nightshift position at Sainsbury's directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Sainsbury's on their website.