SS
IT Support Engineer
full-time•Visakhapatnam
About this role
<div><span><h3>Job Summary</h3><div>We are seeking an experienced <strong>IT Support Engineer</strong> to provide reliable end-user IT support for employees. The ideal candidate will have strong hands-on experience with Windows-based systems, excellent communication skills, and the ability to work effectively during US business hours.</div><h3>Key Responsibilities</h3><ul><li>Provide day-to-day IT support for employee laptops and Windows-based systems</li><li>Troubleshoot and resolve hardware, software, and system-related issues</li><li>Install, configure, and maintain laptops, operating systems, and standard applications</li><li>Diagnose and resolve issues related to network connectivity, peripherals, and user access</li><li>Ensure timely resolution of support tickets and adherence to SLAs</li><li>Coordinate with internal teams and vendors when required for issue resolution</li><li>Maintain documentation for IT processes, configurations, and troubleshooting steps</li><li>Deliver clear and professional communication to end users during support interactions</li></ul><h3>Required Skills & Qualifications</h3><ul><li>3+ years of experience in IT support or desktop support roles</li><li>Strong hands-on experience with <strong>Windows OS</strong>, laptops, and end-user systems</li><li>Good understanding of basic networking concepts and troubleshooting</li><li>Excellent verbal and written communication skills</li><li>Ability to work independently and manage multiple support requests effectively</li></ul></span></div>
What you'll do
- The IT Support Engineer will provide daily technical assistance to employees, focusing on laptops and Windows-based systems, and will be responsible for troubleshooting and resolving hardware, software, and system-related issues. Key duties also include installing and configuring standard applications, diagnosing network and peripheral problems, and ensuring timely resolution of support tickets according to SLAs.
About Sails Software Inc
Conceptualized in 2015, Sails Software Inc partners with businesses across several industries in making amazing software products with ever evolving technology and processes. Sails works with organizations to deliver on their needs and the needs of their customers through next generation services in Design Thinking and Platforms. Knowing that businesses have to do more than just keep up with trends, we help our clients succeed with breakthroughs that disrupt industries and expectations. At Sails, we are passionate about making our clients succeed and strongly believe that "our clients' success is our success".
We are driven by our passion in:
- Expert services in developing, managing SaaS solutions that scale on AWS & Google Compute Cloud.
- Develop and maintain turnkey solutions using “Design Thinking Process”.
- User experience and Design Thinking consulting services.
## Web and App Development
- Developing, managing SaaS solutions that scale on AWS, Azure & Google Compute Cloud.
- Expertise in Microsoft Technology Stack - .NET, .NET Core, SQL Server
- Expertise in Front-End technologies - Angular 2/5/6, AngularJS, React, React-Native, Bootstrap, Foundation, Sass
- Expertise in Java Technology Stack – Spring Boot, WebLogic, WebSphere
## Big-Data and Analytics Services
- Expertise in Apache Solr, Elasticsearch, Spark, Kafka, Kinesis stream using Python, MongoDB
## Design Thinking Services
- Develop and maintain turnkey solutions using "Design Thinking Process".
## Blockchain Development
- Expertise in writing and publishing “smart contracts” in the Ethereum network.
## Domain Expertise
- Talent Management
- Digital Advertising
- HR Compliance
- Pharmacy and Pharmaceutical
- Financial Services
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Frequently Asked Questions
What does a IT Support Engineer do at Sails Software Inc?
As a IT Support Engineer at Sails Software Inc, you will: the IT Support Engineer will provide daily technical assistance to employees, focusing on laptops and Windows-based systems, and will be responsible for troubleshooting and resolving hardware, software, and system-related issues. Key duties also include installing and configuring standard applications, diagnosing network and peripheral problems, and ensuring timely resolution of support tickets according to SLAs..
Is the IT Support Engineer position at Sails Software Inc remote?
The IT Support Engineer position at Sails Software Inc is based in Visakhapatnam, Andhra Pradesh, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Engineer position at Sails Software Inc?
You can apply for the IT Support Engineer position at Sails Software Incdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.