About this role
We are seeking a skilled ServiceNow Platform Analytics Engineer to develop Department of State Assessment Tool (DOSAT) dashboards. The engineer will be supporting the Vendor Performance Management (VPM) initiatives within the Department of State’s Bureau of Diplomatic Technology (DT).
This role is hybrid and reports onsite in Washington, DC on Tuesday and Thursday.
Responsibilities:
Data Visualization & Reporting: Create and maintain interactive dashboards, reports, and scorecards using ServiceNow Platform Analytics.
Performance Analysis: Develop and monitor key performance indicators (KPIs) to measure feature usage, platform engagement, and system performance.
Platform Optimization: Analyze data to identify trends, insights, and opportunities for enhancing platform functionality and user experience.
Data Governance & Modeling: Ensure data accuracy, consistency, and integrity, including managing data models, ETL processes, and user access permissions.
Technical Implementation: Leverage knowledge of ServiceNow table structures, data relationships, and domain separation to ensure accurate data modeling.
Cross-functional Collaboration: Work with Product Managers, Data Engineering, and leadership to define metrics, analyze user behavior, and support strategic decision-making.
Required Education & Experience:
- BS in Computer Science, Engineering, Information Systems, or related field and 14 years or more experience; MS and 12 years or more experience; may accept additional experience in lieu of degree.
- 5 or more years in data analytics, business intelligence, or product analytics.
- Technical Skills: Proficiency in SQL and data visualization tools ServiceNow Platform Analytics – knowledge of Tableau is nice to have.
- Platform Knowledge: Familiarity with specific platforms ServiceNow Performance Analytics and/or ServiceNow Platform Analytics.
- Analytical Skills: Strong ability to conduct A/B testing, predictive modeling, and root cause analysis.
- Experience with common tools & technologies such as:
- Data Visualization: ServiceNow Platform and Performance Analytics.
Database/Languages: SQL, JavaScript, Glide API
Required Clearance:
- US Citizenship.
- Active Secret Security Clearance.
Other facts
About SAIC
SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion.
What you'll do
- The engineer will develop DOSAT dashboards and support Vendor Performance Management initiatives. Responsibilities include creating interactive dashboards, monitoring KPIs, and analyzing data for platform optimization.
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