About this role
SAIC is seeking a, Fully Remote, Microsoft Exchange Online Engineer to support the U.S. Army 365 (A365) end users to deliver high‑quality technical assistance for Exchange Online services, ensuring timely resolution of issues and maintaining reliable communication systems. You will work closely with cross‑functional technical teams, driving collaboration and contributing to the continuous improvement of support processes and service delivery.
NOTE: This is a fully Remote / Work from Home position.
JOB DESCRIPTION:
- Provide Tier II / III technical support for Exchange Online services within the Army 365 environment.
- Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues.
- Manage and support Exchange Online configurations, policies, and security settings.
- Collaborate with other technical teams to ensure seamless integration with Microsoft 365 services.
- Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor's and five (5)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.
- 5+ years of experience supporting Microsoft Exchange environments, including Exchange Online.
- Experience with hybrid Exchange environments (on-premises + Exchange Online).
- Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
- Proven ability to troubleshoot mail flow, mailbox permissions, and connectivity issues.
- Experience with security and compliance features (DLP, retention, auditing).
- Demonstrated experience with AESMP or comparable ITSM platforms (e.g., ServiceNow, BMC Remedy, etc).
- Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments).
REQUIRED CERTIFICATIONS:
- Intermediate level Microsoft 365 Certification (MS-700, SC-300, SC – 400, SC-401, MD-102).
- Must be able to obtain a DoD 8140 IAT certification, Level I or higher, such as A+ CE, Network+ CE, Security+ CE, etc.
REQUIRED CLEARANCE:
- Must have an active Secret Clearance prior to start with the ability to obtain Top Secret, SAIC will help to obtain Top Secret.
- Must be a current US Citizen.
Other facts
About SAIC
SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion.
What you'll do
- Provide Tier II / III technical support for Exchange Online services and troubleshoot complex issues. Collaborate with technical teams to ensure seamless integration and document resolutions.
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