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General Manager - Residence Inn Claremont
full-time•Canada
About this role
The New! Residence Inn Claremont is hiring for an Opening General Manager. The "Captain" is the driving force behind the hotel’s success—leading the crew, steering performance, and ensuring smooth operations. You embody the Sagemont Hotels commitment to Soar to Success and guide your team to deliver the Wings of Excellence every day.
The Opening General Manager (GM) serves as the property’s Captain—responsible for leading all hotel operations, ensuring profitability, guest satisfaction, and team engagement. The GM represents Sagemont Hotels’ values of ownership, accountability, and excellence, serving as both the strategic and operational leader for the property. Opening expected Spring, 2026!
Key Responsibilities Include:
Leadership & Culture
- Manage property needs through Opening Process
- Lead by example, fostering a culture of excellence, accountability, and collaboration.
- Develop and mentor department leaders to uphold Sagemont Hotels’ standards and values.
- Communicate company goals and align property operations with strategic initiatives.
- Serve as the ambassador of Sagemont’s mission to Soar to Success.
Financial & Operational Oversight
- Achieve financial targets including revenue, profitability, and expense management.
- Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
- Ensure brand compliance, safety, and operational excellence across all departments.
- Utilize M3, Hotel Effectiveness, and brand systems to monitor and optimize performance.
Guest & Owner Relations
- Ensure all guests receive exceptional experiences that align with brand standards.
- Handle escalated guest feedback promptly and professionally.
- Maintain open, professional communication with ownership and corporate leadership.
Qualifications
- Bachelor’s degree in hospitality management or business administration preferred.
- Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
- Proven record of achieving financial and guest satisfaction goals.
- Strong leadership, communication, and analytical skills.
- Experience with Marriott brand systems and corporate reporting tools, highly preferred.
- Previous Opening experience helpful.
- Full-time position requiring flexible availability, including weekends and holidays.
- Active property presence required, including regular walkthroughs and guest interaction.
- Professional appearance and adherence to company uniform standards required.
Sounds Interesting? Apply Today!
What you'll do
- The General Manager is responsible for leading all hotel operations, ensuring profitability, guest satisfaction, and team engagement. They will manage the property through the opening process and align operations with strategic initiatives.
About Sagemont Hotels
Sagemont Hotels is a third-party hospitality management company dedicated to elevating hotel performance through inspired leadership, operational excellence, and a people-first culture.
We provide comprehensive management services that cover every aspect of hotel operations, including:
Hotel Operations Management – full-service property oversight focused on accountability, efficiency, and guest satisfaction.
Sales & Revenue Management – data-driven strategies that maximize market share, optimize pricing, and drive profitability.
Human Resources & Culture – programs that empower teams, develop leaders, and reinforce a values-based culture of excellence.
Finance & Accounting – transparent owner reporting, P&L oversight, and disciplined cost control for sustainable growth.
Technology & Systems Integration – best-in-class digital tools that streamline operations and enhance decision-making.
At Sagemont Hotels, we partner with owners and investors to transform properties into high-performing assets and teams into future industry leaders.
Ready to join Sagemont Hotels?
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Frequently Asked Questions
What does a General Manager - Residence Inn Claremont do at Sagemont Hotels?
As a General Manager - Residence Inn Claremont at Sagemont Hotels, you will: the General Manager is responsible for leading all hotel operations, ensuring profitability, guest satisfaction, and team engagement. They will manage the property through the opening process and align operations with strategic initiatives..
Is the General Manager - Residence Inn Claremont position at Sagemont Hotels remote?
The General Manager - Residence Inn Claremont position at Sagemont Hotels is based in Canada, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the General Manager - Residence Inn Claremont position at Sagemont Hotels?
You can apply for the General Manager - Residence Inn Claremont position at Sagemont Hotelsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.