Summary
Location
Columbus
Type
full-time
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About this role
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Candidates must reside in the Columbus, OH area and be willing to come on-site to the Home Office for training.
A Brief Overview
This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.
What You'll Do
Audit documents for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.
Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Call volume can vary but must be available for calls from 9am-4pm.
Review for duplicate payments or supplemental requests based on shop/customer invoice submission.
Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.
Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.
Upload Documents into Sv2.
Recognize SIU/FL/Stray requests and forward documentation, as needed.
Performs other duties as assigned
Complies with all policies and standards
What You'll Need
High School Diploma Required
Proven customer service experience in a phone-based role
KSPH of 10,000+
Strong verbal and written communication skills
Adaptability to fast paced, frequently changing environment
Familiarity with Microsoft Word and Oracle
What You'll Get
Pay starting at $18.00/hour
Paid weekly on Fridays!
Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 in tuition reimbursement per year.
Paid training and access to all the tools and resources you'll need to be successful.
Other facts
About Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly.
But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture.
Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
What you'll do
- This position is responsible for processing third party vehicle glass claims and preparing invoices for payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.
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