RH
Part Time - Usher - ACL Live
part-time•Austin
About this role
As an Usher you'll contribute to exceptional guest experiences in our iconic concert venues. You'll verify tickets, direct guests to seating locations, distribute handouts, provide information, and assist with maintaining a clean facility during and after events. You'll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate you'll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans.
- Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
- Provide seating directions at points of entry. Assist guests with further seating guidance or personal assistance as needed.
- Distribute approved handouts, including show programs, as required per event.
- Assist with crowd management during events. Maintain order in the general seating areas, and aisleways. Actively monitor assigned section for individuals in need of assistance.
- Address disruptive guests. Intervene in seating discrepancies, unauthorized recording, etc. Kindly inform guests of required corrective action. Contact leadership if further assistance is required.
- Respond to guest concerns. Take corrective action to resolve. Contact leadership if further assistance is required.
- Maintain overall cleanliness of the facility, including but not limited to collecting trash before,
during and after shows. - Assist with event setup and breakdown of chairs and seating configurations.
- Report any concerns or maintenance items to department and venue management.
- May be trained to perform post-show tours.
- Support emergency evacuation procedures when necessary. Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
- Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent preferred
Experience
- Previous guest service experience preferred
Knowledge, Skills and Abilities
- Effective interpersonal and verbal communication skills
- Outgoing personality
- Able to work during peak times, including evenings, weekends, and holidays, to support business needs
Physical Requirements
Speak, hear, and use non-verbal cues to communicate with guests. Near, distance and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 25lbs to carry materials or assist in set up/break down. Maintain mental and visual attention to respond to guest needs or emergencies.
Working Conditions
High-traffic entertainment environments with large crowds and elevated noise levels.
What you'll do
- As an Usher, you will verify tickets, direct guests to their seating, and assist with maintaining a clean facility during events. You will also address guest concerns and ensure a distraction-free experience.
About Ryman Hospitality Properties
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
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Frequently Asked Questions
What does a Part Time - Usher - ACL Live do at Ryman Hospitality Properties?
As a Part Time - Usher - ACL Live at Ryman Hospitality Properties, you will: as an Usher, you will verify tickets, direct guests to their seating, and assist with maintaining a clean facility during events. You will also address guest concerns and ensure a distraction-free experience..
Is the Part Time - Usher - ACL Live position at Ryman Hospitality Properties remote?
The Part Time - Usher - ACL Live position at Ryman Hospitality Properties is based in Austin, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Part Time - Usher - ACL Live position at Ryman Hospitality Properties?
You can apply for the Part Time - Usher - ACL Live position at Ryman Hospitality Propertiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.