RH
Part Time - Seasonal Operations Supervisor - Ascend Amphitheater
part-time•Nashville
About this role
As Supervisor of Operations, you'll ensure exceptional guest experience in our iconic concert venues. You'll supervise and direct daily operations of front-of-house staff for concerts and events, including ushers, guest service, and ticket scanners. Each day will bring new energy, world-class artists, and excited audiences ready to experience something special. As the ideal candidate you'll bring proven leadership in crowd management and customer service, fostering a welcoming environment that enhances the live music experience. Reports to Sr Operations Manager.
- Support front-of-house staff to provide exceptional guest experience. Respond to guest and employee needs with a positive demeanor and acting as a role model for staff. Share guest feedback with management.
- Guide staff to ensure event specific responsibilities are completed, and processes are followed from beginning to end of events.
- Conduct pre-shift department meetings to deliver direction, event logistics, and updates. Attend security meetings as needed. Prepare shift recap reports.
- Maintain cleanliness and organization. Ensure supplies are stocked and equipment is well maintained. Report any maintenance issues to appropriate leadership.
- Support onboarding of new team members and support leadership in planning and delivering departmental training.
- Collaborate with all other depts to support execution of events.
- Assist in crowd control during emergency situations. Lead evacuation procedures when necessary. Guide guests and employees to designated locations and assist security and paramedics as required for guests in need.
- Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent required
Experience
- 2+ years' venue or guest service experience preferred
- Supervisory experience preferred
Knowledge, Skills and Abilities
- Effective interpersonal and verbal communication skills
- Strong leadership skills with a focus on coaching, development, and clear communication of expectations
- Intermediate computer skills with Microsoft Office required
- Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs
Licenses / Certifications
- Must obtain CPR certification within 90 days of hire
- Must complete Crowd Management training upon hire
- Forklift certification required upon hire
This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine, amphetamines, and opiates).
Physical Requirements
Speak, hear, and use non-verbal cues to communicate with guests. Near, distance and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 25 lbs. to carry materials or assist in set up/break down. Maintain mental and visual attention to respond to guest needs or emergencies.
Working Conditions
Entertainment environments, indoors and outdoors, with large crowds and elevated noise levels.
What you'll do
- Supervise daily operations of front-of-house staff for concerts and events, ensuring exceptional guest experiences. Conduct pre-shift meetings, maintain cleanliness, and assist in crowd control during emergencies.
About Ryman Hospitality Properties
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
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Frequently Asked Questions
What does a Part Time - Seasonal Operations Supervisor - Ascend Amphitheater do at Ryman Hospitality Properties?
As a Part Time - Seasonal Operations Supervisor - Ascend Amphitheater at Ryman Hospitality Properties, you will: supervise daily operations of front-of-house staff for concerts and events, ensuring exceptional guest experiences. Conduct pre-shift meetings, maintain cleanliness, and assist in crowd control during emergencies..
Is the Part Time - Seasonal Operations Supervisor - Ascend Amphitheater position at Ryman Hospitality Properties remote?
The Part Time - Seasonal Operations Supervisor - Ascend Amphitheater position at Ryman Hospitality Properties is based in Nashville, Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Part Time - Seasonal Operations Supervisor - Ascend Amphitheater position at Ryman Hospitality Properties?
You can apply for the Part Time - Seasonal Operations Supervisor - Ascend Amphitheater position at Ryman Hospitality Propertiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.