RH
Part Time - Seasonal Operations Coordinator - Ascend Amphitheater
part-time•Nashville
About this role
As the Operations Coordinator, you'll provide behind-the scenes administrative support essential to maintaining operational excellence. You'll support venue leadership across operations, ADA compliance, staffing coordination, and guest services. As the ideal candidate, you'll bring organizational skills and collaborative spirit to deliver exceptional service to guests through unforgettable experiences. Reports to General Manager.
- Deliver exceptional guest service by managing inquiries, complaints, and escalations with professionalism. Support safe crowd flow, wayfinding, and guest safety.
- Assist with daily administrative and general office functions, including maintaining office supplies, invoice processing, and recordkeeping. Serve as a liaison between guests, venue management, promoters, and third-party vendors.
- Create and distribute all day-of-show deliverables, including show sheets, advance information, and credentialing materials in collaboration with venue leaders.
- Assist with event-day operations, including gates, seating, VIP areas, and emergency response with accessibility considerations. Support emergency evacuation planning with a focus on accessible egress.
- Serve as the primary ADA point of contact. Conduct pre-event accessibility checks. Coordinate accommodations and respond to accessibility requests. Partner with operations, security, and production teams to identify and provide guidance for accommodation and guest interactions.
- Maintain documentation of accommodation requests, incidents, and resolutions. Review and update accessibility policies and procedures for continuous improvement.
- Assist recruitment in sourcing candidates and scheduling interviews. Support onboarding new hires through I-9 verification, parking administration, uniform ordering, and related onboarding activities.
- Maintain employee timekeeping and personnel records. Track attendance to ensure timely and appropriate compensation. Ensure personnel transactions are completed per company policy.
- Support employee learning and development. Schedule and track training programs and required certifications. Train and support front-line staff on ADA awareness, accessibility procedures, and inclusive guest service. Coordinate engagement activities.
- Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent required
Experience
- 2+ years' related experience required
Knowledge, Skills and Abilities
- Effective interpersonal, written and verbal communication skills
- Strong organizations skills and attention to detail
- Proficient with Microsoft Office applications with intermediate Microsoft Excel skills
- Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs
Licenses / Certifications
- Must complete Crowd Management training upon hire
Physical Requirements
Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing. Occasionally climb, sit, kneel, bend, steps up/down and reach above shoulder. Regularly traverse stairs and walk on uneven terrain, often while carrying product. Frequently lift/carry up to 25 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.
Working Conditions
Restaurant/bar/live music environments, indoors and outdoors, subject to both kitchen and customer areas, with large crowds and elevated noise levels.
What you'll do
- The Operations Coordinator provides administrative support to maintain operational excellence and ensures exceptional guest service. Responsibilities include managing inquiries, assisting with event-day operations, and coordinating ADA accommodations.
About Ryman Hospitality Properties
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
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Frequently Asked Questions
What does a Part Time - Seasonal Operations Coordinator - Ascend Amphitheater do at Ryman Hospitality Properties?
As a Part Time - Seasonal Operations Coordinator - Ascend Amphitheater at Ryman Hospitality Properties, you will: the Operations Coordinator provides administrative support to maintain operational excellence and ensures exceptional guest service. Responsibilities include managing inquiries, assisting with event-day operations, and coordinating ADA accommodations..
Is the Part Time - Seasonal Operations Coordinator - Ascend Amphitheater position at Ryman Hospitality Properties remote?
The Part Time - Seasonal Operations Coordinator - Ascend Amphitheater position at Ryman Hospitality Properties is based in Nashville, Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Part Time - Seasonal Operations Coordinator - Ascend Amphitheater position at Ryman Hospitality Properties?
You can apply for the Part Time - Seasonal Operations Coordinator - Ascend Amphitheater position at Ryman Hospitality Propertiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.