RH
Full Time - Box Office Supervisor - Ascend Amphitheater
full-time•Nashville
About this role
As a Box Office Supervisor in our iconic venues, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll oversee ticket sales, handle complex customer issues, and coordinate with venue management to maintain exceptional guest service. As the ideal candidate, you'll bring a passion for live music and strong supervisory experience to lead daily operations and high-energy show nights, ensuring exceptional service to every fan. Reports to Sr Operations Manager.
- Supervise staff and daily operations of the box office. Responsible for opening and closing, in rotation with management.
- Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed.
- Perform in the box office agent role. Model sales and service programs as directed.
- Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.).
- Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service. Respond promptly to customer email inquiries.
- Maintain ticketing reports, including daily counts, financial reconciliation, and balance due reports
- Complete daily close-out procedures and final reporting.
- Ensure guest service and sales expectations are consistently met.
- Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions.
- Train and develop staff in company knowledge, attractions, ticketing systems, and guest engagement.
- Prepare staff schedules aligning with budget. Optimize labor efficiency while maintaining guest service standards. Maintain accurate labor logs and time sheets.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent required
Experience
- 2+ years' guest service experience required
- Supervisory experience required
- Experience with ticketing systems required
Knowledge, Skills and Abilities
- Effective interpersonal, written, and verbal communication skills required
- Strong leadership skills that include the ability to coach, develop, and clearly communicate expectations
- Intermediate computer skills with Microsoft Office required
- Able to work during peak times, including evenings, weekends and holidays, to support business needs
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continually use gross motor skills. Continually use bi-manual dexterity and fine motor skills for computer use.
Working Conditions
High volume ticketing office in close proximity to others.
What you'll do
- Supervise the box office staff and daily operations, ensuring efficient ticket sales and exceptional guest service. Handle customer issues and coordinate with management to maintain service standards.
About Ryman Hospitality Properties
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
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Frequently Asked Questions
What does a Full Time - Box Office Supervisor - Ascend Amphitheater do at Ryman Hospitality Properties?
As a Full Time - Box Office Supervisor - Ascend Amphitheater at Ryman Hospitality Properties, you will: supervise the box office staff and daily operations, ensuring efficient ticket sales and exceptional guest service. Handle customer issues and coordinate with management to maintain service standards..
Is the Full Time - Box Office Supervisor - Ascend Amphitheater position at Ryman Hospitality Properties remote?
The Full Time - Box Office Supervisor - Ascend Amphitheater position at Ryman Hospitality Properties is based in Nashville, Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Full Time - Box Office Supervisor - Ascend Amphitheater position at Ryman Hospitality Properties?
You can apply for the Full Time - Box Office Supervisor - Ascend Amphitheater position at Ryman Hospitality Propertiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.