We are immediately hiring a Customer Service Operations Lead in Wilmer, TX. Apply here today to speak with a Recruiter about the position and perks of Jumpstarting your career with Ryder.

• Pay Type: Hourly

• Hourly Pay: $21.00-$24.00 an hour based on experience

• Schedule: Monday-Friday 08:00 a.m. – 05:00 p.m. (must be flexible)

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days

• 401 (K) Savings Plan with a company match

• Discounted employee stock purchase options

• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more

• All major holidays paid and Paid time off within your first year

• Up to 12 weeks paid maternity leave

Summary
The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.

Essential Functions

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.

• Monitor calls and be prepared to de-escalate calls.

• Oversee all paperwork associated with orders and maintain the corresponding files

• Maintain a current procedure book for the customer service jobs and functions

• Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges

• Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary

• Compile statistical information from manifest data and prepares related reports.

• Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules

• Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Ability to simultaneously handle multiple priorities

Qualifications

• H.S. diploma/GED required

• Three (3) years or more Customer Service experience required

DOT Regulated
No

#LI-EP

#INDexempt