About this role
Why Ryan?
Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth
The ideal candidate will have analytical and problem-solving skills, coupled with strong people skills. The successful candidate will be effective in researching tax content, updating databases, navigating software backend features, and paying close attention to details. Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.
Duties and responsibilities, as they align to Ryan’s Key Results
Culture/Team:
- Create a positive team member experience.
- Perform assign tasks on time with diligence and high attention to detail.
Tasks:
- Support a catalogue of software content and compliance requirements.
- Report changes to supported content on the assigned schedule.
- Enter reported changes into the appropriate systems.
- Perform other duties as assigned.
Skills:
- Ability to collaborate with cross-functional teams.
- Research skills using tax research tools and navigating the internet.
- Ability to effectively update content in the respective databases.
- Strong aptitude for detailed information.
- Strong technical skills.
- Excellent communication (oral, written, presentation and facilitation) skills.
- Very strong record-keeping and organizational skills.
Education and Experience:
- Bachelor’s degree or equivalent work experience.
- Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
- Ability to work both independently and as part of a team with professionals at all levels.
Computer Skills:
To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research. Experience with Adobe Experience Manager and Adobe Pro is plus.
Certificates and Licenses:
N/A
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Work Environment:
- Standard indoor working environment.
- Ability to work in a virtual environment.
- Occasional long periods of sitting or standing while working.
- Occasional long periods of standing while copying.
- Position requires regular interaction with employees and clients both in person, via e-mail and telephone.
- Independent travel requirement: none.
Equal Opportunity Employer: disability/veteran
Other facts
About Ryan
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Plano, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 6,500 professionals and associates serves over 77,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.
What you'll do
- The Associate Content Software Specialist supports software content updates for tax.com and maintains software databases to ensure integrity. They will collaborate closely with senior team members to learn and develop all aspects of the role.
Ready to join Ryan?
Take the next step in your career journey