Be the 1st smile our patients see and the calm voice they hear! Join the RVPCS Team today! 

General Responsibilities:
Responsible for greeting patients and visitors, scheduling appointments, providing information, and communicating with departments.

Safety Sensitive

Reports To: Office Manager

Essential Functions:
1. Greets patients and visitors in a polite, prompt, helpful manner and checks patients in upon arrival.

2. Provides instructions on how patients should complete paperwork and assists patients as necessary.
3. Input patient information correctly into the medical records.
4. Assists patients in completing the Household Assistance application and Prescription Assistance application, including what documentation is required.
5. Responsible for verifying patients' insurance eligibility.
6. Updates patient information, collects co-pays, and provides any necessary forms needing completion, and obtains signatures as necessary.
7. Properly check out patients and use the medical records to generate information
necessary for billing.
8. Maintains a clean, orderly waiting area.
9. Answers phones in a pleasant manner, deals with customer needs expeditiously, and uses the medical records system to properly document phone calls to other staff.
10. Maintains patient confidentiality in compliance with HIPAA regulations.
11. Supplements office staff as reception tasks permit by assisting with photocopying,
computer input/typing, faxing, mail, scheduling laboratory as directed, and other office duties.
12. The job holder must demonstrate current competencies applicable to the job position.
13. Supports initiatives such as Patient Centered Medical Home (PCMH) and Meaningful Use

14. Complete daily batches of claims and complete deposits in a timely fashion (if applicable)

Education and Experience:

1. High School Diploma or GED. 

2. Minimum of 2 years experience in a customer service setting, preferably 1 year receptionist experience in a health care setting. 

Required Knowledge/Skills/Abilities:
1. Knowledge of reception tasks, clinic policies/procedures, and paperwork.
2. Knowledge of how to use office equipment, including telephones and computers.
3. Knowledge of customer service concepts and techniques.
4. Using office equipment satisfactorily and handling paperwork/filing adequately.
5. Customer service principles by creating a pleasant waiting room atmosphere.
6. Bilingual is a plus.

7. Ability to communicate clearly in person and on the phone, establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
8. Ability to organize and prioritize tasks effectively.
9. Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPАА).
10. Ability to read, understand, and follow oral and written instructions. Can file correctly by alphabetical or numeric systems. 

11. Minimum of 50 wpm typing skill preferred. 

RVPCS is an Equal Employment/Affirmative Action employer. 

This position is governed by mandated Federal and State regulations and the policies and
procedures of River Valley Primary Care Services, Inc.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Benefits:

• 403(B) - Retirement Plan
• 403(B) Matching - 5% Max
• AD&D Insurance
• Medical, Vision, and Dental Insurance
• Employee Assistance Program (EAP)
• Employee Discounts
• Flexible Spending Account
• Life Insurance
• PTO - Vacation and Sick