Job Description:

Russell Cellular is a Verizon Premium Retailer who focuses on providing the best wireless experience to every customer every time by showing service, integrity, initiative and expertise. Russell Cellular has been in business since 1993 and employes over 2,000 team members. As a New Hire Trainer at Russell Cellular, you will play a crucial role in preparing our field team members to succeed in their interactions with customers by facilitating webinars daily and developing new training content. Your focus will be on training new hires to equip them with the necessary skills, knowledge, and confidence to excel in their roles and achieve their professional goals in selling Verizon products/services.

New Hire Trainer Primary Responsibilities:

• Host and facilitate webinar training to all Field New Hires Onboarded.
• Host and facilitate training webinars for company initiatives, updates and individual/district training opportunities.
• Create facilitation aids (PowerPoints, mentimeters, polls, quizzes…etc), and training programs with training team.
• Maintain knowledge of updates to Russell Cellular and Verizon policy, procedures, systems, promotions.

Additional Responsibilities may include:

• Assist in the development and implementation of training paths in our LMS
• Collaborate with other Russell Cellular departments and partners to host/create training
• Provide feedback on projects/training initiatives for training programs
• Assist with updating and refreshing the training curriculum
• Maintain a dashboard of all project statuses, completion goals, backlog items
• Proof learning documents and resources, including reports

• Help users troubleshoot issues with the webinars platform
• Drive engagement in the systems and ensure measurement across your area/company
• Demonstrates a flexible, adaptive, and responsive approach to the needs of the learner
• Engage in continual learning to strengthen personal knowledge
• Record training videos
• Partner with SME’s to assist in personal development
• Visit local stores to maintain knowledge of sales process and day in the life of a field team member

Qualifications Needed for Position:

• Previous or current sales experience
• Passion for teaching and training others
• Experience in training adult learners
• Strong verbal and written communication skills
• Ability to collaborate effectively in team projects
• Organized, resourceful, and positive
• Adaptable and open to feedback
• Commitment to integrity and providing an excellent employee experience

Pay:

• $17/Hour plus annual wage increases

Company Benefits:

• Paid Sick Leave, vacation time (after 1 year), & paid company holidays
• Health, dental, vision, and life insurance
• Employer matched 401K (after 1 year)
• Employee assistance programs, including employee emergency fund after 90 days
• Opportunity for growth and advancement through training
• Monday – Friday with flexible scheduling options
• Volunteer opportunities

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.