About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 140 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

What You’ll do

As a Facilities Support Specialist, you will be trouble shooting, coordinating, and dispatching all store maintenance requests to ensure service-level agreement is performed.

• Troubleshoot and dispatch incoming reactive requests for service for Rural King store facilities.
• Responsible for vetting prospective service providers.
• Responsible for ensuring preventive maintenance programs are maintained for all required equipment. 
• Determine when a service or repair needed will require estimates.
• Responsible for scoping, dispatching, reviewing estimates for approval, and coordinating with stores and contractors when approved.
• Assist in creating and enforcing standard operating procedures guidelines for stores to self-help and ensure completed properly.
• Responsible for daily follow up on all pending estimates and ensure that they are ready for review from multiple vendors timely.
• Follow up on all approved estimates and assist in overall follow-up when time allows.
• Call stores to inquire if the incident is complete and council stores on expectations for completed services.
• Call Contractors if they are past the service-level agreement to see why they have not performed as scheduled and take appropriate steps to update the incident if the decision is made to re-assign the work.
• Negotiate pricing with contractors to ensure the best price is acquired for the company.
• Acquire and upload quotes received, and council contractors if company guidelines for submission are not followed.
• Provide weekly updates on all ongoing open issues under your responsibility.
• Route Invoices received to the proper destination and council contractors if the correct information is not submitted.
• Acknowledge, respond, and route e-mails within a timely manner.
• Responsible for registering all new vendors and negotiating the best price for services.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Essential Qualities for Success

• At least 3 years of general building maintenance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Strong understanding of retail business practices.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Proven track record of establishing and maintaining positive relationships.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Ability to follow and adhere to established process.
• Experience in managing multiple tasks and maintaining a proactive and results-driven approach.
• Adaptable in response to changing priorities, unexpected challenges, and evolving business needs.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Physical Requirements 

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Ability to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $18.25 - $21.25 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.