US Ambassador Manager

We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.

We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year, reflecting the innovation and impact of what we’ve built & in 2025 we were acquired by Strava! 🤯 🎉

Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We’re growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join 🚀

What You’ll Be Doing:

We’re looking for an exceptional, proactive, empathetic, and driven individual who’s ready to drive exceptional relationships with our Runna ambassadors in the United States. We have built an incredible community of influencers, creators and public figures who storytell their journey training with Runna and inspire their audiences to give Runna a go! You will play a pivotal role in helping us continue to grow & evolve our industry-leading ambassador program by sourcing, pricing, pitching, winning and managing incredible new Runna Ambassadors.

We’re looking for someone with proven experience building strong relationships, who can take a leading role in ensuring our ambassador partners LOVE working with us.

As an Ambassador Manager, your role will include:

1. Sourcing new US Ambassadors (40%): You’ll work closely with our US Ambassador Lead, to source new US ambassadors who will train with Runna for their training goals and expertly showcase the value of the app to their audience. This will include driving initial conversations, building compelling commercial proposals and showing them the value of partnering with Runna.

2. Owning the relationships (50%): We want Ambassadors to love working with Runna because they love working with you! You’ll end-to-end manage relationships with the Ambassadors you source, ensuring we’re building strong, empathetic, long-term relationships. This will be a blend of remote and in-person management (e.g. coffees, runs). This will include managing the relationship, supporting with payments, building engaging content plans, ensuring they are getting the most out of their training, negotiating renewals,, and creating exciting opportunities for them to engage with the brand (e.g. race trips).

3. Supporting US race trip & event activations (10%): Supporting the Ambassador, Partnerships and Events teams to host incredible activations for our Ambassadors and Runna customers. This could include Ambassador race trips, marathon major race weekend activations, run clubs and events for Ambassador’s communities.

What Success Looks Like In This Role :

1. Grow the number of conversions coming from US Ambassadors by signing amazing new Ambassadors that fit our ICP and inspire their audiences to train with Runna

2. Maintain CAC targets by building compelling commercial deals

3. Build strong, empathetic, long-term relationships with US Ambassadors

4. Drive amazing, high-quality content from US Ambassadors that represents the Runna brand incredibly and inspires their audiences to give Runna a go!

What You’ll Bring To The Team:

About you:

• 2+ years experience managing creator relationships, or transferable commercial experience e.g. partnerships/ sales (bonus points if you’ve worked in the fitness industry). Proven ability to build strong, empathetic relationships with creators, talent agencies and internal stakeholders.

• Proven ability to build compelling commercial proposals and drive negotiations. You know your way around a spreadsheet and can analyse the expected ROI from new content partnerships.

• Proven experience building content briefs for creators. You understand what drives great quality content and you’re able to create exciting briefs that get the most out of creator relationships.

• You’re a “doer”; not just a “thinker”. You’re hands-on and want to roll up your sleeves / get stuck in (you have a real ‘go get it’ attitude).

• You’re organized, efficient and can execute at pace. You can manage lots of spinning plates and prioritize effectively.

• You’re a fast learner, see feedback as a gift and constantly think about how you can improve.

• You’re fun, personable and love running!

• You’re Boston-based (or able to work in person 2+ days per week).

Benefits

We’re offering a salary of $97,000 - $103,000 per year, depending on experience, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits is below:

We’re also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA 🇺🇸

• Flexible working – we typically spend 2–3 days a week together in our Harvard Square office

• 25 days holiday, plus bank holidays (which you can take whenever suits you) or unlimited holiday (role dependant)

• 📱Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!)

• 🧡 Strava membership!

• 🧘 Headspace membership

• 💸 Money every year to spend on gear, events and the gym!

• 🤑 We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)

• 🏥 Health insurance (including Dental and Vision) and workplace 401K scheme

• 💖 Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress

• 🥕 Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.

Our Interview process

Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:

1. Introductory chat with our Talent Partner (25-minute video call)

2. Take Home Task (~60 minutes)

3. Interview with our US GM and our US Ambassador Lead (60 minutes video call)

4. Office visit (meet the team)

Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner!