Virtual Assistant (English / Spanish / Italian)

About Rumor

Rumor is your outsourced, in-house design and development team.

We partner with clients and assemble the right mix of designers and developers to build, scale, and support projects—without the overhead of a full internal team. Our teams operate across India, North and  Latin America, enabling us to support clients globally with speed and flexibility.

We exist to champion our clients and partner with them to turn ambitious ideas into real, impactful outcomes.

About the Role

We are looking for a multilingual Virtual Assistant to support customer-facing operations for a company providing internet connectivity installation services across Europe.

This role is focused on handling inbound customer communications, resolving basic service-related inquiries, and ensuring a smooth customer experience across phone and email channels.

This is a contract, part-time role with the possibility to transition to full-time based on performance, language coverage, and business needs.

Key Responsibilities

• + Answer incoming customer calls and emails in English, Spanish, and Italian.

• Call back customers who were unable to reach support.

• Respond to customer inquiries related to:

  • Installation scheduling

  • Pricing and service information

  • Delays or service updates

• Redirect requests to the appropriate internal team when issues are outside scope.

• Create, update, and manage tickets in the CRM system.

• Proactively follow up with internal teams to ensure timely resolution.

• Maintain accurate records of customer interactions and actions taken.

Required Skills & Experience

• Fluent or professional working proficiency in Italian, English and Spanish (spoken and written).

• Strong interpersonal and verbal communication skills.

• Highly organized and able to manage multiple tasks simultaneously.

• Proactive mindset with the ability to show progress without being prompted.

• Comfortable picking up the phone to resolve customer issues.

• Ability to work independently with minimal supervision in a remote environment.

Tools & Systems

• Comfortable with Microsoft Office Suite.

• Daily communication using Slack.

• Experience with or ability to quickly learn calling platforms such as Dialpad or RingCentral.

• Experience using CRM systems (Freshdesk or similar).

• Strong ability to learn new software quickly.

Nice to Have

• Previous experience in call centers or customer support environments (e.g. Teleperformance).

• Experience supporting telecommunications, connectivity, or installation-based services.

How Success Is Measured

• Number of tickets resolved per day and per week.

• Quality of customer interactions and positive customer feedback.

• Responsiveness, follow-through, and reliability.

Why Rumor? 

You’ll work on diverse, challenging projects with innovative startups and high-growth companies, collaborating closely with a creative, high-performing team. We also support long-term growth through a professional development budget and provide access to premium tools and resources to help you do your best work.