Virtual Assistant (English / Spanish / French)

About Rumor

Rumor is your outsourced, in-house design and operations team.

Through our European Talent Network, we connect skilled professionals based in Europe with long-term, embedded roles supporting international clients. Our talent works as an extension of client teams, delivering reliable, high-quality operational support with strong communication and time zone alignment.

About the Role

We are looking for a multilingual Virtual Assistant to support customer-facing operations for a company providing internet connectivity installation services across Europe.

This role is focused on handling inbound customer communications, resolving basic service-related inquiries, and ensuring a smooth customer experience across phone and email channels.

This is a contract, part-time role with the possibility to transition to full-time based on performance, language coverage, and business needs.

Key Responsibilities

• Answer incoming customer calls and emails in English, Spanish, and French.

• Call back customers who were unable to reach support.

• Respond to customer inquiries related to:

  • Installation scheduling

  • Pricing and service information

  • Delays or service updates

• Redirect requests to the appropriate internal team when issues are outside scope.

• Create, update, and manage tickets in the CRM system.

• Proactively follow up with internal teams to ensure timely resolution.

• Maintain accurate records of customer interactions and actions taken.

Required Skills & Experience

• Fluent or professional working proficiency in French, English and Spanish (spoken and written).

• Strong interpersonal and verbal communication skills.

• Highly organized and able to manage multiple tasks simultaneously.

• Proactive mindset with the ability to show progress without being prompted.

• Comfortable picking up the phone to resolve customer issues.

• Ability to work independently with minimal supervision in a remote environment.

Tools & Systems

• Comfortable with Microsoft Office Suite.

• Daily communication using Slack.

• Experience with or ability to quickly learn calling platforms such as Dialpad or RingCentral.

• Experience using CRM systems (Freshdesk or similar).

• Strong ability to learn new software quickly.

Nice to Have

• Previous experience in call centers or customer support environments (e.g. Teleperformance).

• Experience supporting telecommunications, connectivity, or installation-based services.

How Success Is Measured

• Number of tickets resolved per day and per week.

• Quality of customer interactions and positive customer feedback.

• Responsiveness, follow-through, and reliability.

Why Join Rumor?

• Part-time contract role with a clear path to full-time.

• Opportunity to grow by improving workflows and customer experience.

• Remote work with clear expectations and support.

• Exposure to international operations and a fast-growing connectivity business.