About this role
India Shift Timing: 2:00 PM- 11:00 PM
About the role:The Seneior Renewal Operations Analyst will serve as the first point of contact for Renewal Sales Representatives, reporting directly to the Renewal Operations Manager. This role is critical in ensuring that all upcoming renewals from our installed base are accurately forecasted in the pipeline. The ideal candidate will provide essential support to the Renewals team, addressing system constraints and diligently managing transaction workloads to assist with renewal bookings on time.
- Maintain CRM field accuracy and integrity for forecast/pipeline reports.
- Perform regular pipeline scrubbing to ensure data accuracy and reliability.
- Master the intake, analysis, and resolution of administrative and operational inquiries related to renewals.
- Address any system constraints that may impact renewal processes.
- Utilize Salesforce (SFDC) effectively, particularly for stage management and pipeline tracking.
- Analyze deals outside of our standard framework to ensure accurate ARR calculation and allocation across business units.
- Track manually inputted deals to ensure accuracy and consistency.
- Refine existing policies and processes to serve Renewal Business.
- Implement improvements to enhance overall renewal operations.
- Knowledge on quote to order processes will be an added advantage.
- Create and distribute monthly reports for management, including dashboards in SFDC.
- Perform ad hoc reporting and analysis to identify and address issues, and improve business and financial performance.
- 6-10 years of experience in Sales Operations, Order Management, Deal Desk, or Sales.
- Proven experience in the Renewal Business, with an ability to navigate a high-volume, multi-transactional environment.
- Familiarity with financial or revenue recognition principles and contracting guidelines.
- Proficiency in Tableau, SFDC (Salesforce), CPQ, and other financial tools.
- Exceptional written and verbal communication skills with the ability to simplify and present complex topics effectively.
- Demonstrated ability to prioritize and manage multiple assignments efficiently and accurately.
- Strong skills in building and maintaining metrics/reporting workstreams.
Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
Join Us in Securing the World's Data
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Other facts
About Rubrik Job Board
Rubrik (NYSE: RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake.
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What you'll do
- The Senior Renewals Operations Analyst will support Renewal Sales Representatives and ensure accurate forecasting of renewals in the pipeline. This includes maintaining CRM data integrity, addressing system constraints, and implementing process improvements.
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