About this role
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities:
Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software
Advise clients using industry best-practices and recommend opportunities for continuous improvement
Maintain client security standards and confidentiality of information
Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system
Effectively communicate with clients via phone, email, and in-person
Adaptability to changing processes and technology
Required Qualifications:
Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
A passion for technology and a desire to learn
A minimum 3.0 GPA
Excellent customer service skills
Focused on attention to detail
Ability to travel up to 25%
Preferred Qualifications:
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with Windows Servers, Office 365, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Other facts
About RSM US LLP
Stay Alert: Avoid Recruitment Scams
Across industries, cybercriminals are posing as company recruiters using fake job postings and employment offers to trick people into providing personal information or payment. Be alert and never provide personal/financial information or payment to anyone claiming to offer a job opportunity. During the recruiting process, RSM US will never:
• Ask you for payment to process documents, purchase equipment, or for any other reason.
• Request your banking or credit card information
• Send you a check to purchase your own equipment
If you believe you are a victim of a job scam, it’s recommended that you report it to law enforcement, contact your financial institution and notify the website in which the job was listed.
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RSM is the leading provider of assurance, tax and consulting services to the middle market. With over 17,000 professionals across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment.
At RSM, we strive to deeply understand the full picture of an employee’s individual skills and passions. Our culture empowers you to own your career to reach your goals and make a meaningful impact on the world around you. Gain limitless opportunities to grow forward personally and professionally. Don’t just go forward. #GrowForwardatRSM
For more information, visit rsmus.com
Learn how you can #GrowForwardatRSM visit www.rsmus.com/careers
What you'll do
- The role involves providing remote or onsite support, troubleshooting, and administering various IT equipment and software. Additionally, it includes advising clients on best practices and maintaining security standards.
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