Team Leader

At RSL LifeCare, we have a dedicated and energetic Home Care team that’s growing! Our team provides care services and support across the ACT & NSW to veterans and seniors in their own home. We have a highly rewarding opportunity for you to join a large social purpose organisation in the fastest-growing segment of the aged care industry as more and more Australians seek support to maintain their independence at home. 

Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

We are currently looking for a Team Leader within our Home Care division based out of our Tea Gardens office. You will provide day-to-day leadership and supervision to a team of geographically dispersed HomeCare Support Workers with the need to travel to Port Macquarie once a month for a couple of days. This is a critical role ensuring every client receives high-quality, individualised and safe care, aligned with their personal goals, while fostering strong engagement and performance within the support-worker team.

Key Responsibilities

• Individualised Care: Build respectful relationships with clients, champion their dignity and preferences, and relay feedback that keeps support plans up to date

• Integrated Care & Communication: Act as the conduit between corporate, clinical and field teams; host team meetings; keep accurate documentation; and model RSL LifeCare values

• Effective Care & Quality: Oversee delivery of complex-care tasks, monitor client wellbeing, manage supplies, lead complaint resolution and support audit readiness

• Safe Care & WHS: Drive a safety culture, ensure correct medication management, report hazards/incidents in Riskman and model sound professional boundaries

• People Leadership: Buddy and mentor new staff, coordinate rosters, support performance reviews and assist with recruitment and disciplinary processes

Key Working Relationships
Home Care Support Workers (direct reports); HomeCare Area Manager; Care Coordinators; Registered Nurses; Workforce Planning; Clinical Governance; People & Culture; Risk & Compliance; WHS; plus clients and their families.

To be successful in this role we’d expect you to have:

• A Certificate III in Individual Support (Ageing or Disability) and medication-assist module CHCC305C (or equivalent)

• Proven community aged-care experience, including complex-care and medication support

• Ability to consult and influence stakeholders; strong organisation, delegation and MS Office skills

• Sound knowledge of Aged-Care Quality Standards, infection control, manual-handling and other safe-work practices

• Compassion, empathy and commitment to client-centred care

• And most importantly, be a strong, fair and motivating leader with the ability to get the best out of your team!

We value and support our team. When you join us, you’ll enjoy:

• Salary packaging – Get up to $15,900 tax-free per year to increase your take-home pay

• Retail discounts – Save money at 700+ stores

• Fitness Plus

• Extra pay on leave – 17.5% leave loading on annual leave

• Career growth – Opportunities to move into Residential Care or Community Services

• All travel related expenses will be covered

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

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