People and Culture Business Partner

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

Joining us means becoming part of a large, purpose‑driven organisation where your expertise and compassion genuinely make a difference.

We are seeking an experienced People & Culture Business Partner with strong Employee Relations (ER) and Industrial Relations (IR) capability. Supporting our operations across NSW and the ACT, you’ll partner with leaders in professional, clinical and award‑covered environments.

This is a hands‑on, trusted role working with a geographically dispersed and culturally diverse workforce, providing strategic, operational and day‑to‑day support.

In this role you will:

• Manage the effective and efficient delivery of people services in line with best practice, policies and procedures, including coaching and mentoring leaders.

• Provide specialist advice on employee relations, performance management, grievances, investigations and complex case matters.

• Support claims that progress to external industrial and regulatory bodies.

• Coach leaders in people strategies and processes, including engagement, development and performance.

• Promote People & Culture practices that support organisational success, including continuous improvement and the development of HR solutions for short‑ to medium‑term priorities.

• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted interface between parties.

• Exercise sound judgement, empathy and discretion when managing sensitive and complex people matters.
   

Our expectations are that you have:

• Proven experience as a People & Culture Business Partner, working collaboratively with leaders and diverse stakeholders.

• Strong employee relations experience including managing cases internally and externally with experience working with the Fair Work commission.

• Experience in fast‑paced environments with geographically dispersed teams.

• Demonstrated capability in supporting organisational and people‑focused change initiatives.

• Strong knowledge of Australian employment legislation, including NES, Modern Awards and Enterprise Agreements.

• Ability to build trust, influence effectively and coach leaders and team members.

• Excellent communication and relationship‑building skills.

• Tertiary qualifications in Human Resources or a related discipline.
   

RSL offers the following benefits:  

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.

• Staff discounts across 700 select retail stores through Maxxia Rewards

• Fitness Passport

• Leave Loading - 17.5% pay top up on paid leave
   

Our commitment to diversity:  

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
 
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare. 

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