Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Document Production Associate is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. This position is onsite every day within one of our major legal clients located in New York. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.

The rate of pay for this role at the noted RRD location is $31/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday to Friday, 10:30am to 7:00pm

Job Responsibilities:

• Create and edit legal documents to client specifications using applicable software.
• Create complex formulas and functions to analyze data
• Develop and maintain complex spreadsheets and databases.
• Design and implement automated processes for data entry, analysis and reporting.
• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
• Use document comparison software, red-lining, and general editing to correct legal documents as directed. 
• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested. 
• Recover/restore corrupted document files when needed. 
• Handle sensitive and/or confidential documents and information. 
• Communicate with manager and client on job or deadline issues.
• Complete administrative tasks and assignments as assigned by management.
• Adhere to Williams Lea policies in addition to client site policies.
• Perform other duties as assigned.

Job Requirements:

• Associate degree preferred.  An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job. 
• Minimum of two years’ experience in a legal document production environment preferred. 
• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
• Advanced knowledge of MS Word, including formatting documents with Styles, and generating table of contents and table of authorities. 
• MS Word certification preferred but not required. 
• Advanced MS PowerPoint skills required. 
• Ability to work in a fast-paced, team environment and as an independent operator. 
• Attention to detail with emphasis on accuracy and quality. 
• Ability to prioritize work to balance multiple projects and deadlines. 
• Excellent verbal and written communication skills. 
• Exceptional customer service skills.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans