About this role
ABOUT THE COMPANY
Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. All our ships feature spacious, ocean-view suites with butler service, and most include private verandas, meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond. Whether you want to gaze at icebergs or palm trees, the choice is yours. Our ships sail pole-to-pole to over 900 destinations on all seven continents, leaving (almost) no part of coastline uncovered. We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.
ABOUT THE ROLE
The eCommerce Product Owner is responsible for defining and driving the vision, strategy, and continuous improvement of the company’s eCommerce platform. This role acts as the primary link between UX, engineering, analytics, and marketing, ensuring that digital product enhancements deliver measurable value in conversion, revenue, customer experience, and operational efficiency.
Key Responsibilities:
- Product Vision & Strategy: Define and communicate the eCommerce product vision and roadmap, ensuring alignment with business goals and customer needs. Translate strategic objectives into clear product direction and priorities for cross‑functional teams.
- Backlog Ownership & Prioritization: Build, manage, and prioritize the eCommerce product backlog based on business value, ROI, customer impact, and technical considerations. Ensure the development team always works on the highest‑value initiatives.
- Stakeholder Collaboration: Work with different stakeholders to gather inputs and ensure platform enhancements support commercial goals. Serve as the single point of contact for product‑related decisions and communications.
- Execution & Delivery: Support development teams throughout delivery: clarifying requirements, removing blockers, and validating completed work. Review and accept product increments, ensuring they meet defined acceptance criteria and quality standards. Plan and coordinate release cycles and sprint priorities.
- Customer Experience & Optimization: Use analytics, A/B testing, and user research insights to validate decisions and optimize key eCommerce conversion paths. Monitor product performance against KPIs.
- Governance & Quality: Ensure alignment between technical implementation and business expectations. Maintain a structured, data‑driven approach to product iteration and testing.
QUALIFICATIONS AND EDUCATION
- 2+ years of experience as a Product Owner within eCommerce or digital consumer products.
- Strong understanding of customer behavior, eCommerce funnels, checkout/payment flows and CRO best practices.
- Deep familiarity with Agile/Scrum methodologies, ceremonies, and best practices.
- Good stakeholder management, communication, and prioritization skills.
- Strong analytical and problem‑solving capabilities, with a data‑driven mindset.
- Ability to convert complexity into clear requirements for technical and non‑technical teams.
- Bachelor’s degree in Business, Marketing, Data Science, Engineering, or related discipline.
- Scrum/Product Owner certification is a plus.
Other facts
About Royal Caribbean Cruises Ltd
At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us!
Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity.
Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean, Celebrity Cruises, and Silversea. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet traveling to more than 800 destinations worldwide.
Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do.
Link to the careers page: https://careers.royalcaribbeangroup.com/
What you'll do
- The eCommerce Product Owner is responsible for defining the product vision and strategy, managing the product backlog, and ensuring stakeholder collaboration. They support development teams in execution and delivery while optimizing customer experience and product performance.
Ready to join Royal Caribbean Cruises Ltd?
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