The Access Management Officer is responsible for providing technical and operational support for day-to-day administration, support and fulfillment for limited RBC operating system access requests/updates for PB&CB and Private Banking units following a centralized support model (e.g. SECAF, Access Manager, Windows, RACF, Stand-alone Infrastructures, etc.) as well as SECAF, Linx and Covarity for those non-centralized PB&CB Units. Support for Banking Operations Units may also be leveraged if skilled in that centralized support model. Critical responsibility for timeliness and accuracy of daily activities to ensure seamless employee system accessibility to support and enhance client experience and mitigate undue risk and potential loss events. Completes assigned operational support/technical initiatives as required.

Job Description
Please note that this role is available Nationally as a Remote Role

What will you do?

• Provide technical and operational support for day-to-day administration, support and fulfillment for limited RBC operating system access requests/updates for PB&CB and Private Banking units following a centralized support model (e.g. SECAF, Access Manager, Windows, RACF, Stand-alone Infrastructures, etc.) as well as SECAF, Linx and Covarity for those non-centralized P&CB Units.
• Complete high volume, low/medium complexity access provisioning requests with timeliness and accuracy to ensure seamless employee system accessibility within established benchmarks and service levels
• Leverage solid technical knowledge of Centralized PB&CB Unit operating system applications and their downstream impacts, causes and effects and interdependencies on client fulfillment activities.
• Ensure knowledge level around the operational risk and regulatory requirements meet position requirements as Full Security Administrator (FSA) in SECAF UI and Direct Administrator for minimal other 3rd Party applications
• Ensure appropriate approvals have been obtained and maintained for audit purposes.
• Follow all applicable mapped and documented processes and procedures; where process gaps are identified, escalates and suggests innovative ways to circumvent based on experience
• Work to build strong relationships, engaging in cross skilling, training, coaching, mentoring, and assisting colleagues understanding the value and importance of continuous learning and an innovative workforce.

Must-have:

• 5+ years in Branch or Centre environment
• High Speed Internet to Stable High Speed Internet Connection
• Good technical writing aptitude
• Strong written and verbal communications skills
• Solid ability to manage client and stakeholder relations
• Proven ability to manage multiple tasks and competing priorities
• Strong sense of urgency and the ability to shift tasks in high pressure environment
• Attention to detail and high degree of accuracy 
• Ability to work independently as well as with other members of a team
• Highly motivated and with a strong growth mindset
• Ability to pivot, react and adapts to our changing environment
• Flexible on shift hours

Nice-to-have

• French Bilingual
• 1-2 years of experience in a technical/system access or operational related role good working knowledge of RBC systems (ex: Casper, Linx, Service Platform, CART, Application Launchpad , Iris, On-Demand, Originate etc.)
• Strong analytical skills and attention to detail

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.