About this role
Overview
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Call Center Dispatcher
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This on-site position is at our Arizona Call Center located in Tempe, AZ.
Responsibilities
Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Phoenix area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.
- Serve as liaison between our field service technicians and customers.
- Distribute jobs to field service technicians.
- Manage the workload of service technicians in a multi-state region.
- Interact with customers to keep them informed of the arrival status of their assigned service technician.
- Relay necessary job details and other information to the service technician.
- Resolve any customer service concerns.
Requirements
- Ability to multi-task
- Bilingual skills are a plus
- Excellent customer service skills
- A working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
- Must be flexible to accommodate schedule of a 24/7 business; including Weekends and evenings.
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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Other facts
About Roto-Rooter Services Company
The official LinkedIn page for Roto-Rooter Plumbing & Water Cleanup Service, North America's largest provider of plumbing repair and drain cleaning services. Roto-Rooter has 120 company-owned locations and more than 400 independent franchises in the U.S. and Canada. There are also international Roto-Rooter franchises in the Philippines, Indonesia, Singapore, and Malaysia.
Roto-Rooter Group is made up of Roto-Rooter Services Company, based in Cincinnati, which manages the company-owned plumbing service locations and Roto-Rooter Corporation, based in West Des Moines, Iowa, which oversees independent franchises and manufactures Roto-Rooter drain cleaning machines, drain cleaning cables, blades and other equipment.
Roto-Rooter can take care of any size residential or commercial plumbing problem from small faucet repairs to full sewer pipe replacement services and we clean up water damage caused by plumbing leaks, bad weather or any other cause of flooding.
What you'll do
- The dispatcher serves as a liaison between field service technicians and customers, distributing jobs and managing workloads across a multi-state region. They also keep customers informed about the arrival status of their service technician and resolve any customer service concerns.
Ready to join Roto-Rooter Services Company?
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