Roto-Rooter Services Company logo
Customer Care Supervisor
full-timeTempe$0k - $0k

Summary

Location

Tempe

Salary

$0k - $0k

Type

full-time

Explore Jobs

About this role

Overview

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it’s our future that has us so excited! 

 

We have an excellent opportunity available for a Customer Care Supervisor in our Arizona Call Center. This position will have hours from 11:30 am to 8:00 pm and will offer an hourly rate of $24.00-$26.00, depending on experience.  There is also the potential for a weekly bonus, depending on the company's performance. One weekend day shift is required.

Responsibilities

Responsibilities include: 

  • Supervise and train commercial account representatives while fostering a positive culture of performance and continuous improvement
  • Cultivate and solidify relationships with existing clients by providing exceptional ongoing care
  • Deliver high quality and efficient service to commercial customers through day-to-day account management 
  • Demonstrated ability to manage multiple and changing priorities along with excellent organizational and documentation skills with attention to accuracy
  • Managing day to day operation of commercial customers and vendor contracts
  • Managing customer interaction and escalations to appropriate conclusion.
  • Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles.
  • Discuss additional services and products we have available.

Requirements

Requirements include: 

  • Prior supervisory experience in a call center environment required
  • Display a drive to learn and understand evolving technologies, services and products
  • Demonstrated ability to successfully lead and manage staff.
  • Strong Relationship/Team building and people management skills
  • Ability to manage customer interaction and escalations to appropriate conclusion 
  • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
  • Excellent customer service skills
  • Solid computer skills (Microsoft Office)
  • AS400 knowledge preferred

Benefits

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Advertising Tags

ACC1

#LI-SB2

#LI-ONSITE

Other facts

Tech stack
Supervisory Experience,Call Center Management,Customer Service,Organizational Skills,Documentation Skills,Relationship Building,Team Management,Empathy,Attention to Detail,Microsoft Office,AS400 Knowledge

About Roto-Rooter Services Company

The official LinkedIn page for Roto-Rooter Plumbing & Water Cleanup Service, North America's largest provider of plumbing repair and drain cleaning services. Roto-Rooter has 120 company-owned locations and more than 400 independent franchises in the U.S. and Canada. There are also international Roto-Rooter franchises in the Philippines, Indonesia, Singapore, and Malaysia.

Roto-Rooter Group is made up of Roto-Rooter Services Company, based in Cincinnati, which manages the company-owned plumbing service locations and Roto-Rooter Corporation, based in West Des Moines, Iowa, which oversees independent franchises and manufactures Roto-Rooter drain cleaning machines, drain cleaning cables, blades and other equipment.

Roto-Rooter can take care of any size residential or commercial plumbing problem from small faucet repairs to full sewer pipe replacement services and we clean up water damage caused by plumbing leaks, bad weather or any other cause of flooding.

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Facilities Services
Founding Year: 1935

What you'll do

  • Supervise and train commercial account representatives while managing day-to-day operations of commercial customers. Cultivate relationships with clients and ensure high-quality service delivery.

Ready to join Roto-Rooter Services Company?

Take the next step in your career journey

Frequently Asked Questions

What does Roto-Rooter Services Company pay for a Customer Care Supervisor?

Roto-Rooter Services Company offers a competitive compensation package for the Customer Care Supervisor role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Customer Care Supervisor do at Roto-Rooter Services Company?

As a Customer Care Supervisor at Roto-Rooter Services Company, you will: supervise and train commercial account representatives while managing day-to-day operations of commercial customers. Cultivate relationships with clients and ensure high-quality service delivery..

Why join Roto-Rooter Services Company as a Customer Care Supervisor?

Roto-Rooter Services Company is a leading Facilities Services company. The Customer Care Supervisor role offers competitive compensation.

Is the Customer Care Supervisor position at Roto-Rooter Services Company remote?

The Customer Care Supervisor position at Roto-Rooter Services Company is based in Tempe, Arizona, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Care Supervisor position at Roto-Rooter Services Company?

You can apply for the Customer Care Supervisor position at Roto-Rooter Services Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Roto-Rooter Services Company on their website.