Collection Specialist
full-time•Silver Springs
About this role
JOB SUMMARY:
As a Rose Valley Management Collection Specialist, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to guide residents through billing inquiries and concerns in a positive and professional manner. This role involves maintaining accurate and up-to-date resident account information and providing effective resolution to billing-related issues.
DUTIES AND RESPONSIBILITES:
BENEFITS OF WORKING AT ROSE VALLEY:
As a Rose Valley Management Collection Specialist, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to guide residents through billing inquiries and concerns in a positive and professional manner. This role involves maintaining accurate and up-to-date resident account information and providing effective resolution to billing-related issues.
DUTIES AND RESPONSIBILITES:
- Demonstrates excellent communication skills with residents, vendors, and onsite/corporate team members via email and phone.
- Utilize various skip-tracing methods to locate and contact residents who are unreachable.
- Responsible for ensuring that resident account records are accurate, complete, and up to date.
- Document collection efforts to maintain a clear history of contact attempts and account statuses.
- Ensure all collection activities comply with county regulations, fair housing laws, and company policies.
- Process resident payments accurately and efficiently.
- Address and resolve resident concerns and complaints related to billing and account balances in a timely manner.
- Collaborate with the Resident Services Team and General Manager as needed to resolve account issues.
- Completes special projects assigned by the Community Manager.
- Brings any area of concern to the Community Manager's attention.
- Weekly report submission of all unpaid accounts and repayment progress to Community Manager.
- Maintains knowledge and understanding of and adheres to established policies and procedures for the collection specialist position.
- Additionally, provide excellent customer service to residents of the property.
BENEFITS OF WORKING AT ROSE VALLEY:
- Opportunities for Monthly Commissions
- Health, Dental and Vision Insurance
- Flexible Spending Account
- Health Spending Account
- Commuter Benefits
- Generous PTO package
- 401K after 1 year of service with a company match
- High school diploma or equivalent.
- At least 1 year of active experience.
- Strong communication skills with ability to give presentations over the phone and in person.
- Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
- Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff.
- Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
- Dependable and punctual with flexibility to work weekends.
- Proven ability to work toward and meet targets.
- Solution-oriented thinker with strong problem-solving skills.
- Working knowledge of Appfolio software strongly preferred.
What you'll do
- The Collection Specialist is responsible for guiding residents through billing inquiries and maintaining accurate resident account information. They must also resolve billing-related issues and ensure compliance with regulations and company policies.
About Rose Valley Management
Meet Rose Valley Management -- we are a full-service multifamily management company offering an innovative and personalized approach to real estate services.
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Frequently Asked Questions
What does a Collection Specialist do at Rose Valley Management?
As a Collection Specialist at Rose Valley Management, you will: the Collection Specialist is responsible for guiding residents through billing inquiries and maintaining accurate resident account information. They must also resolve billing-related issues and ensure compliance with regulations and company policies..
Is the Collection Specialist position at Rose Valley Management remote?
The Collection Specialist position at Rose Valley Management is based in Silver Springs, New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Collection Specialist position at Rose Valley Management?
You can apply for the Collection Specialist position at Rose Valley Managementdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.