About this role
Position Summary:
The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.
Essential Duties:
- Open and close the store in the absence of the Store Manager and Assistant Manager
- Safety and security, as assigned
- Oversee the tasks assigned to store team
- Assist in the training of store team to ensure optimum performance and customer service
- Oversee store team in the absence of the store manager to ensure optimum performance and customer service
- Assist in inventory maintenance; general housekeeping
- Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
- Work with management team to achieve established sales and productivity goals
- Assist in maintaining the good working condition of store equipment and fixtures
- Work with management to develop and execute ideas and activities to increase store traffic
- Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
- Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
- Resolve customer complaints in a manner that is timely, courteous and discreet
- Authorize acceptance of checks, etc, in a manner that is consistent with company policy
- Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
- Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
#Rockyssince1926MGR
Other facts
About Rocky's Ace Hardware
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
What you'll do
- The Team Lead oversees store operations in the absence of the Store Manager and Assistant Manager, ensuring high standards of customer service and team performance. They are responsible for training team members, managing inventory, and resolving customer complaints.
Ready to join Rocky's Ace Hardware?
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