About this role
Position Summary:
This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.
Essential Duties:
- Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
- Direct the retail operations of the store within company guidelines
- Establish department and store sales goals
- Overall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
- Oversee payroll to ensure store meets goals.
- Report maintenance and safety issues as they arise.
- Maintain an accurate inventory, with minimal shrink.
- Hire and train employees to insure maximum efficiency and productivity in all departments
- Train employees to develop and maximize their talents
- Supervision of Assistant Store Manager(s) and Key Holder(s)
- Supervise store team to insure optimum performance and customer service
- Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
- Oversee vacations, holiday and sick leave schedules
- Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
- Schedule and Conduct monthly store meetings
- Complete annual performance reviews for store team in a timely and accurate manner
- Work with Merchandising team regarding price and margin maintenance and current price inventory levels
- Create in store traffic building campaigns
- Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
- Oversee inventory shipment and receiving
- Supervise merchandise displays for maximum sales efficiency
- Maintain store appearance and equipment to insure maximum sales efficiency
- Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
- Maintain good contact with suppliers as needed
- Resolve customer claims and complaints in a manner that is timely, courteous and discreet
- Authorize refunds in a manner that is consistent with company policy
- Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
- Attend management and training meeting and conventions as needed
- Participate in local civic affairs
- Delegate maintenance of defective merchandise claims
- Maintain safe opening and closing procedures
Other responsibilities as assigned by District Manager.
#Rockyssince1926MGR
Other facts
About Rocky's Ace Hardware
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
What you'll do
- The Store Manager is responsible for overseeing daily retail operations, ensuring customer service excellence, and managing team performance. This includes tasks such as inventory management, employee training, and maintaining store safety and security.
Ready to join Rocky's Ace Hardware?
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