About this role
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
· Ability to combine amazing customer service with strong equipment repair skills
· Ability to diagnose equipment and determine parts required for repair
· Accurately and efficiently complete the repair
· Ability to repair rental equipment accurately and efficiently
· Perform blade sharpening
· Answer shop phone calls
· Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
· Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience:
No experience or formal education required. Experience in a retail environment a plus.
Language Ability:
Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.
Math Ability:
Should be able to calculate figures and amounts and apply basic concepts of math.
Reasoning Ability:
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must have ability to process information and/or merchandise though a register system. Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word. Knowledge of Microsoft Excel and Epicor Eagle a plus.
Certificates and Licenses:
None required.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.
Physical Demands:
The minimum physical requirements for this position include:
· Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;
· Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;
· Manual dexterity; working with tools and parts, assembly of equipment;
· The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;
· Ability to stand and walk consistently for up to 4 hours or more at a time;
· Ability to physically handle all equipment;
· Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.
#Rockyssince1926
Other facts
About Rocky's Ace Hardware
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
What you'll do
- The Small Engine Repair Technician is responsible for diagnosing and repairing equipment while providing excellent customer service. They must ensure repairs are completed accurately and efficiently, and attend mandatory store meetings.
Ready to join Rocky's Ace Hardware?
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