About this role
Position Summary:
The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.
Essential Duties:
- Open and close the store
- Safety and security, as assigned
- Knowledge of overall store policies, procedures and goals
- Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
- Oversee the tasks assigned and delegated to the various store team members
- Training of store personnel
- Supervise in store personnel to insure optimum performance and amazing customer service
- Assist in maintaining an accurate Inventory
- General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
- Shop the competition monthly
- Participate and sometimes lead the monthly store meetings
- Oversee inventory order placement
- Oversee inventory receiving and store stocking
- Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
- Maintain a safe working condition of store equipment and fixtures
- Set a positive example by following company procedures
- Develop promotions to increase store traffic.
- Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
- Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
- Resolve customer claims and complaints in a manner that is timely, courteous and discreet
- Authorize refunds in a manner that is consistent with company policy
- Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
- Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.
#Rockyssince1926MGR
Other facts
About Rocky's Ace Hardware
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
What you'll do
- The Assistant Store Manager oversees daily retail operations and ensures high standards of customer service. They also supervise team members, manage inventory, and assist in achieving sales goals.
Ready to join Rocky's Ace Hardware?
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