RM
Warranty Advisor
full-time•Calgary
About this role
POSITION TITLE: Warranty Advisor
POSITION TYPE: Full-Time, Permanent
BRANCH: Calgary, AB Corporate
REPORTING TO: Team Lead, Warranty
RME is committed to providing employees with ample opportunities to contribute and be recognized. To look beyond barriers, to provide solutions and to be challenged. Customers come to depend on RME Employees because our motto is “We Will Be Right By You”.
RME is seeking a Warranty Advisor. In consultation with RME Dealerships, the Warranty Advisor will maximize vendor warranty reimbursement within using established guidelines. The Warranty Advisor will manage compliance of all warranty submittals.
Job Duties and Responsibilities Include:
- Understanding all Warranty Processes for all RME Supported Vendors
- Processing Warranty Claims for all RME Supported Vendors
- Appealing rejected or partially paid claims
- Meeting Monthly and Yearly Deadlines for Claim Submission
- Assist in general warranty status/questions on units
- Participate in training required for position
- Attend required meetings
- Monitoring and requesting of updates to all RME Warranty Advisor Tools
Our ideal candidate will possess:
- Working knowledge of CDK (PFW) Business System preferred
- Working knowledge of CNH Business System (CCN, Dealer Portal, Web-U) preferred
- Working knowledge of SysAid preferred
- Working knowledge of Microsoft Outlook, Excel and Word required
- Technical working knowledge of Agricultural and Construction equipment preferred
- Understanding of the Agricultural Service and Parts Departments within RME
- Exceptional inter-personal skills
- Excellent written and verbal communication skills
- Ability to relate well with all internal and external stakeholders
- Strong time management skills and ability to multi-task in a fast-paced environment
We thank all applicants for their interest; however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.
What you'll do
- The Warranty Advisor will maximize vendor warranty reimbursement and manage compliance of all warranty submittals. This includes processing warranty claims, appealing rejected claims, and assisting with warranty status inquiries.
About Rocky Mountain Equipment
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to providing our equipment partners with a reliable and consistent experience through each customer interaction. No matter where our customers might find themselves – from a new equipment purchase, to a service booking or part inquiry, customers know that their nearest RME location is dedicated to doing right by them.
www.rockymtn.com
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Frequently Asked Questions
What does a Warranty Advisor do at Rocky Mountain Equipment?
As a Warranty Advisor at Rocky Mountain Equipment, you will: the Warranty Advisor will maximize vendor warranty reimbursement and manage compliance of all warranty submittals. This includes processing warranty claims, appealing rejected claims, and assisting with warranty status inquiries..
Is the Warranty Advisor position at Rocky Mountain Equipment remote?
The Warranty Advisor position at Rocky Mountain Equipment is based in Calgary, Alberta, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Warranty Advisor position at Rocky Mountain Equipment?
You can apply for the Warranty Advisor position at Rocky Mountain Equipmentdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.