Job Description: Business Process Analyst - Adopt, Expand and Renew

Experience Design Team 

Overview: The D2R transformation aims to resolve bottlenecks, silos, and disconnects across business processes, data, and technologies to deliver a fully integrated and seamless end-to-end customer, partner, and employee experience. As a Business Process Analyst, you will play a crucial role in supporting Global Business Process Leaders by optimizing and enhancing business processes. Key deliverables of this program include streamlined processes, standardized governance, an integrated data model, connected quotes across our portfolio, and opportunity linkage between new, renew, and cross-sell/upsell – ultimately providing a 360-degree view of our customer. 

Key Responsibilities: 

• Transition processes and delivers high-quality service to internal and external customers in a timely manner. 

• Reduce customer efforts and enhance productivity through process improvements. 

• Optimize processes to solve root cause problems. 

• Enable the ecosystem for potential automation. 

• Enhance competency levels in a planned manner. 

• Work on issues of limited scope and follow established practices and procedures in analyzing situations or data. 

• Analyze, plan, and implement process improvement needs. 

• Evaluate and model existing processes, organize and lead cross-functional projects, identify improvement options, and develop metrics for process management. 

• Document current and future state process artifacts such as workflows, along with other key deliverables. 

• Collect data to identify root cause problems, measure performance against process requirements, and align improvement projects to close performance shortfalls. 

Skills, Knowledge, Experience, and Education Required: 

Basic Qualifications: 

• Bachelor's Degree or equivalent level of education is mandatory. 

Preferred Qualifications: 

• A minimum of 5 years of business-related experience in relevant industries. 

• Technology Knowledge: 

• Previous knowledge and experience with Salesforce, SAP – CRM, ERP, ECC, BI platforms (i.e., Power BI, Salesforce CRM Analytics). 

• Strong knowledge of CRM platforms (i.e., Microsoft Dynamics, Salesforce CRM). 

• Proficiency in SAP Signavio or similar tool for business process management. 

• Proficiency in Microsoft Visio or similar tool specifically for process modeling and diagramming. 

• Experience with Miro for collaborative whiteboarding and agile project management. 

• Proficiency in Excel VBA, RPA, and MS Flows for automation and data analysis. 

• Business Knowledge: Knowledge of Rockwell Automation’s operating segments and business functions is advantageous. 

• Analytical Skills: Ability to leverage data to make informed recommendations and decisions. 

• Collaboration: Ability to work with global teams to deliver results on tight timelines. 

• Communication: Strong active listening, written, and verbal communication skills. 

• Lean Six Sigma: Certification or practical experience in Lean Six Sigma methodologies, including DMAIC (Define, Measure, Analyze, Improve, Control) and continuous improvement techniques.